Reference Data Applications Support Sr Analyst - AVP

Citi • Tampa, FL

1d

About The Position

As an Apps Support Senior Analyst, you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients.
You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, AI-driven automation, and reliability techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.
In this global role, you will provide support for our enterprise-critical applications, partnering closely with Application Support, Development, Infrastructure, Business, and Operations teams to ensure seamless service delivery.

Requirements

• 5+ years in a Production Support role managing enterprise-level applications.
• Deep expertise in Unix/Linux and advanced Shell scripting
• Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
• Experience with containerization platforms (OpenShift, Kubernetes)
• Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
• Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
• Experience working with REST APIs
• Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.

Nice To Haves

• Proficiency in a programming language (e.g., Python, Java) for automation.
• Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs).
• Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana

Responsibilities

• Provide technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed.
• Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention.
• Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained.
• Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting.
• Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability.
• Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level