Reengineering Director

Confie•Atlanta, GA

1d•$150,000 - $175,000•Hybrid

About The Position

To lead Confie's business process improvements and business transformation agenda across a diversified operating model that includes insurance distribution and general agency operations, business process outsourcing (BPO), franchising, and enabling corporate functions Run the reengineering center of excellence, establish standards and prioritization, and partner with business and functional leaders to redesign end-to-end processes, embed control by design, enable automation, and deliver measurable operating results

Requirements

Bachelor's degree required, an advanced degree preferred
8 or more years of progressive experience in process improvement, business transformation, business process management (BPM), operational excellence, or reengineering
Demonstrated success leading cross-functional initiatives from discovery through implementation and sustained performance
Experience in insurance, financial services, franchising, regulated operations, and/or outsourced service delivery models is strongly preferred
Expertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definition
Ability to translate process design into implementable requirements across operations and technology teams
Strong orientation to automation and workflow enablement in partnership with technology teams
Strong analytical capability, including benefits modeling and performance measurement
Proficiency with process mapping and analysis tools such as Microsoft Visio
Experience with workflow and automation platforms, including low-code automation and robotic process automation (RPA), and partnering with Technology teams to translate process designs into build-ready requirements
Experience using project and portfolio management tools to manage intake prioritization, delivery plans, and status reporting (Smartsheet or equivalent)
Strong capability with data and reporting tools to define metrics, track benefits, and monitor performance (for example, Microsoft Excel, SQL, Power BI, Tableau, or equivalent)
Familiarity with documentation and knowledge management tools to create and maintain standards, templates, and reusable playbooks (SharePoint)
Excellent facilitation, stakeholder management, and executive communication skills

Nice To Haves

Credentials that demonstrate process transformation capability are valued, including Lead Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP), Certified Business Process Professional (CBPP), or comparable certifications
Specific Platforms: UiPath, ServiceNow, and QPR

Responsibilities

Reengineering Strategy and Portfolio Leadership: Lead the reengineering program and portfolio, including intake, triage, prioritization, and road map management aligned to enterprise priorities
Build and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functions
Develop business cases and benefits hypotheses for prioritization initiatives, including cost, cycle time, quality, capacity, customer experience, and control performance
Establish standards for discovery, documentation, measurement, and handoffs to delivery teams
Discovery, Design, and Solution Definition: Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identification
Facilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and control by design
Define requirements, operating model implications, and performance measures for redesigned processes
Partner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablement
Controls by Design: Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggers
Partner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical execution
Delivery Model and Implementation Enablement: Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and support
Define implementation plans with clear ownership, milestones, dependencies, and adoption measures
Support execution through launch readiness, pilot training, training and job aids, cutover support, and post-launch stabilization
Establish benefits realization tracking and performance reviews to sustain improvements
Automation and Technology Enablement: Partner with the Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilities
Identify and prioritize automation opportunities, including rules-based automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriate
Ensure measurement systems are defined and operationalized, including process performance indicators, control-monitoring signals, and benefits-realization reporting
Stakeholders Leadership and Communication: Lead cross-functional working sessions, workshops, and governance routines with a clear agenda, decision, and follow-through
Communicate progress, risks, and decisions to leaders using concise narratives and data-supported reporting
Build strong relationships with functional leaders to drive adoption and reduce friction to implementation
Team Leadership and Capability Building: Lead and develop a team of process analysts, continuous improvement leads, and transformation resources as assigned
Create reusable toolkits, templates, and standards that improve consistency and speed of delivery
Coach stakeholders on process thinking, measurement discipline, and change adoption