Reel Service Technician I

Shimano North America Holding•Ladson, SC

About The Position

Shimano North America Holding, Inc. is a global company that produces products for bicycling and fishing markets. Our fishing division produces and sells products under the Shimano, G. Loomis and Power Pro brands. We are seeking a Reel Service Technician I to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm. We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more. Job Summary: The Reel Technician I plays a vital role in repairing and maintaining high-quality reels for our customers. Communicate professionally with customers, management, and co-workers. Under the direction of the immediate supervisor, must meet or exceed repair quotas.

Requirements

Mechanical skills required.
Proficient in Microsoft Office
Ability to work with small parts such as screws, gears and springs.
Ability to read schematics.

Nice To Haves

Knowledge of AS400, JDE and Salesforce is preferred.
Fishing experience preferred but not required.

Responsibilities

Troubleshoot fishing reels for repairs.
Perform thorough maintenance on reels.
Repair reels with quality and efficiency with minimal to no re-work.
Meet or exceed reel repair quotas.
Respond to emails and voicemails in a timely manner for same-day turnarounds.
Maintain individual and departmental service levels and goals.
Identify and provide feedback on any non-conformities of the product being serviced.
Establish collaborative relationships with peers.
Mandatory overtime and weekends when required by management
Travel when needed.
Perform other duties as assigned by management.