Redhills Front Desk Staff

Friends of Switchpoint Inc•St. George, UT

19h•$16 - $18

About The Position

Redhills is a permanent supportive housing community dedicated to providing stable and reliable housing for low-income and at risk individuals. Our goal is to offer a safe environment for our residents while offering supported services to the property management company. The Front Desk Staff serve as a role model for the Switchpoint model, embodying our culture and values. By leading through example, they foster a positive and productive environment for both staff and tenants. The Front Desk Staff works to enhance tenant satisfaction while ensuring compliance with facility rules and capabilities.

Requirements

Previous experience working with homeless/mental illness individuals is highly preferred.
Knowledge of domestic violence, mental health, and substance abuse issues
Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
Excellent interpersonal, written, and verbal skills.
Proficient in MS Office Suite and Google Docs

Responsibilities

Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
Provide exceptional customer service to all guests of the facility
Keep a daily log of all occurrences within the facility for each shift
Actively listen to the needs of the residents and act to meet those needs appropriately.
Report any resident concerns to case management and management.
Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Report to management and document any concerns.
Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency/criminal services
Make sure all visitors have checked in/out of property
Make sure all visitors are off property by curfew