Redemption Service Agent

Community Choice Financial Family of Brands•Carrollton, TX

30d•Onsite

About The Position

The Redemption Service Agent is responsible for using their customer service skills to work with title loan customers facing payment difficulties and assist customers in redeeming their vehicles when account status is post charge-off. While accepting payments over the phone, our Agents will handle sensitive customer information daily with the highest level of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.

Requirements

Minimum one year of direct to customer problem solving service role
Excellent interpersonal, verbal, and written communication skills
Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to type 40+ wpm
Proficiency in Microsoft Office Suite
Bilingual English/Spanish preferred but not required

Nice To Haves

Bilingual (English/Spanish) preferred
Bachelor’s Degree preferred
Background in price negotiations for product or service is preferred
Retail store management background

Responsibilities

Conduct calls to account holders to negotiate payment arrangements on charge off accounts and redeem their vehicles within set guidelines.
Receive calls from customers whose accounts are in a recovery status to answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and detail.
Coordinate with Recovery Vendors and Auctions by phone and/or email with scheduling vehicle pickup in a timely manner.
Escalate assistance for locating vehicles if needed via SharePoint.
Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
PTO that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!