RedBox Rx Patient Care Advocate

Hy-Vee, Inc. • Des Moines, IA

3d

About The Position

Our mission as a company is to provide convenient, affordable, access to quality healthcare. As a patient care advocate, you will provide prompt and friendly support to patients and providers with inquiries related to visits and treatments. You will listen to and understand patient concerns and strive to provide resolutions. All patient and provider interactions are completed either via email, chat, or telephone. There are no in-person interactions with patients or providers.

Requirements

• High school diploma or equivalent
• Visual requirements include ability to see detail at near and far range with or without correction.
• Must be able to physically exert up to 25 pounds of force occasionally and a negligible amount of force frequently to move objects.
• Must be able to perform the following physical activities: Sitting, standing, reaching, lifting, grasping, talking, hearing, typing and repetitive motions.
• Knowledge of customer service principles and techniques
• Good verbal and written communication skills
• Good time management skills
• Ability to perform multiple tasks at any given time
• Ability to listen, understand, and provide resolutions to common patient concerns
• Ability to learn and adapt in a growing telehealth setting
• Basic knowledge of computer programs such as Word, Excel, and Outlook
• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Ability to be registered as a pharmacy support person with the Iowa Board of Pharmacy
• Maintains the confidentiality of the customer’s private medical information according to the HIPAA act

Nice To Haves

• Healthcare experience is preferred but not required

Responsibilities

• Responds to patient communication received via phone or email.
• Collaborates with team members to promote continuous improvement of patient experiences.
• Creates and maintains patient accounts.
• Communicates with patients regarding visits and treatments.
• Shares knowledge and experience with other employees.
• Performs other related job duties and special projects as required.
• Adheres to standard operating procedures and quality assurance standards.
• Reports to work when scheduled and works expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees