Red Carpet Coordinator

Howard University•Washington, DC

4d•$40,000 - $45,000

About The Position

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness Basic Function The Red Carpet Coordinator is responsible for managing the operational workflow of the Red Carpet and Rapid ART processes to ensure newly diagnosed and re-engaged patients are linked to HIV medical care within 72 hours. This role focuses on referral coordination, patient navigation, clinic flow support, and data tracking to promote same-day access to antiretroviral therapy (ART), retention in care, and viral suppression outcomes. The position supports daily clinic readiness, patient outreach, and grant-related administrative functions in alignment with quality management and funding requirements. Supervisory Accountability Involves no responsibility or authority for the direction of others. Nature and Scope External contacts include a variety of third party payers, medical organizations, patients and other healthcare personnel

Requirements

High school diploma or equivalent required; Associate degree preferred.
Minimum 1–2 years of experience in healthcare, public health, case coordination, or clinic operations preferred.
Experience in HIV care or infectious disease settings strongly preferred.
Proficiency in electronic medical record (EMR) systems required.
Basic Life Support (BLS) certification preferred or obtained within organizational timeframe (if required by organization).

Nice To Haves

Knowledge of HIV treatment models, Rapid ART workflows, and linkage-to-care best practices preferred.
Understanding of HIPAA and patient confidentiality regulations.
Ability to manage time-sensitive workflows and prioritize urgent linkage activities.
Strong organizational and analytical skills to monitor performance measures.
Ability to communicate effectively with patients from diverse backgrounds.
Demonstrated cultural competence and commitment to health equity.
Ability to work collaboratively within an interdisciplinary team.

Responsibilities

Coordinate same-day or expedited medical appointments, laboratory services, and provider consultations.
Facilitate timely initiation of ART in collaboration with providers, pharmacies, and laboratories.
Track linkage to care within 72 hours and document services in the electronic medical record (EMR).
Monitor retention and viral suppression indicators to support continuity of care.
Communicate with interdisciplinary team members to ensure seamless transitions into care.
Receive, process, and track internal and external referrals for HIV primary care and Rapid ART services.
Monitor referral outcomes and conduct follow-up on incomplete, missed, or delayed appointments.
Conduct outreach calls to support re-engagement efforts and reduce gaps in care.
Identify and escalate barriers to care (e.g., transportation, insurance status, medication access) to appropriate team members.
Coordinate warm handoffs to internal departments and community-based support services.
Prepare clinic areas daily to ensure operational readiness, including exam room preparation and supply inventory monitoring.
Provide patient check-in and check-out support as needed; serve as backup to front desk staff.
Conduct appointment reminder calls, lab reminders, and follow-up communications.
Support medication refill coordination by processing refill requests and communicating with providers and pharmacies.
Assist with patient flow and triage by identifying urgent concerns and notifying licensed clinical staff appropriately.
Maintain accurate, timely documentation of coordination activities in the EMR.
Support infection control practices and clinic safety procedures.
Track and report referral-related performance measures, including linkage to care, retention in care, and viral suppression.
Maintain tracking logs and data systems related to Rapid ART and Red Carpet initiatives.
Support quality management initiatives and continuous improvement efforts.
Assist with grant administrative tasks, documentation, and reporting requirements to ensure compliance with funding benchmarks.
Generate reports and maintain supporting documentation for audits and program monitoring.