Recruitment Team Lead

Korn Ferry

About The Position

The Role Korn Ferry is searching for a Team Lead. As a Recruiting Team Lead, you will contribute to Korn Ferry’s growth and profitability goals by delivering best in class recruitment services to our clients. The Team Lead is responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved.

Requirements

Bachelor’s degree or five years of equivalent experience in lieu of a degree
Minimum of five years of experience in recruiting with experience managing a recruiting team.
Strong understanding of full life cycle recruiting and industry practices.
Understanding of recruiting metrics and reporting standards.
Familiarity with SLA’s/SOW as it relates to our business.
Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
Familiarity with Human Resource laws and functions.
Track record of success in leading and motivating the delivery team.
Ability to analyze fairly complex data and develop sound recommendations and solutions.
Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment.
Ability to communicate clearly, concisely and persuasively with client and in large group settings.
Strong customer and results orientation.
Ability to interact effectively at all levels and across diverse cultures.
Energetic, confidence, maturity and interpersonal sensitivity.

Responsibilities

Build a knowledge base of client’s business, organization and objectives.
Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project.
Anticipate and minimize risks on project at both micro and macro levels.
Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications.
Continually seek out opportunities to increase customer satisfaction.
Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
Prepare and actively participate in project reviews with client and senior management.
Effectively communicate relevant project information to superiors.
Escalate and resolve issues in a timely fashion.
Ensure all systems are updated on a timely basis by the delivery project team.
Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.