Recruitment Manager, Home Care Aides

Institute on Aging•San Francisco, CA

64d•$102,920 - $121,000•Hybrid

About The Position

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. This is a hybrid role that combines high-volume home care recruitment, recruiter supervision, and HR oversight of compliance, employee relations. This position leads full-cycle hiring for IOA's Home Care division, provides direct supervision and support to home care recruiters, and collaborates with HR and operations teams on workforce planning, regulatory compliance, employee relations, and employee engagement. Our ideal candidate is a hands-on recruiter with a background in Home Care who thrives in a fast-paced, mission-driven environment, enjoys wearing many hats, and balances tactical execution with strategic thinking. This is an exciting opportunity to shape organizational growth as we scale our services and expand into new territories.

Requirements

3-5 years of experience in home care or high-volume healthcare recruitment (or other equivalent experience)
Experience in HR or employee relations, ideally in unionized and/or regulated environments
Supervisory experience supporting or managing recruiters
Familiarity with Guardian and HCA registration processes preferred
Proficiency with Workday or a comparable HRIS/ATS
Bachelor's degree preferred or equivalent experience
Ability to travel within the Bay Area and Northern California (on-site 3x/week at various locations), with potential for occasional overnight travel depending on operational needs
Process-oriented, resourceful, and collaborative
Strong communicator who builds trust across teams
Passionate about aging services and workforce equity
Capable of managing competing priorities in a dynamic environment

Nice To Haves

Experience mentoring or managing recruiters preferred

Responsibilities

Lead full-cycle Home Care Aide recruitment: sourcing, interviewing, onboarding
Provide direct supervision, coaching, and support to home care recruiters to ensure consistent, high-quality performance
Step in to conduct recruiting and onboarding activities directly as needed
Develop and implement sourcing strategies to build a diverse and qualified pipeline
Conduct New Hire Orientations and streamline onboarding processes
Serve as subject matter expert for Guardian/HCA registration: manage delays, exemptions, and compliance
Maintain recruiting dashboards and report key hiring metrics
Partner with Employee Relations to address and resolve employee relations matters, conduct investigations, and ensure fair and timely outcomes
Provide coaching and guidance to managers on performance, conflict resolution, and compliance with policies and union contracts
Implement initiatives to improve employee engagement and retention, aligning with organizational culture and strategic goals
Collaborate with leadership to support positive workplace culture, recognition, and communication efforts
Ensure compliance with labor laws, union contracts, and licensing/certification standards
Monitor regulatory changes and support policy and practice updates
Partner with internal compliance teams to ensure all job-related requirements (health clearances, training, licenses) are met and documented
Support leadership in workforce planning and align recruitment with operational needs
Identify hiring and retention trends; propose actionable improvements
Strengthen SOPs, onboarding materials, and tracking systems to improve efficiency
Serve as an HR advisor to divisional leadership, contributing to human capital strategy and organizational development