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The ROM has a primary responsibility to provide front line support in the areas of the operations, recruiting, training and overall service delivery for all accounts in their assigned region. The ROM will be accountable for managing day-to-day interaction with client, including daily information flow, problem solving, process improvements, reporting and direct management of the office team. They will provide immediate frontline customer service to management team and associates, handle order requests and changes from client contacts, and work on special projects and performance incentive programs to help meet operational goals. Additionally, the ROM will ensure compliance with contract related services, interviewing, orientations, payroll, and invoicing, assist in maintaining office operations and process flow, focus on Safety and Training programs, generate daily and weekly reports to management team, develop relationships with operations teams, and develop recruiting strategies for both associates and aid in recruiting/on-boarding efforts in low fill or struggling sites. They will also provide New Hire and ongoing training for operations teams, aid in the assessment of operations team member performance, provide coaching with existing operations team members when needed, consistently monitor KPIs for sites in assigned regions to identify areas for improvement and spot trends, and provide Sales support in Operations Sponsor role by providing leads, making calls, and working with local Business Development Manager.
