Recruiter II - US Contact Center

TD Bank-posted 9 months ago
$28 - $42/Yr
Full-time • Mid Level
Credit Intermediation and Related Activities
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The Recruiter II develops and delivers effective talent acquisition and diversity plans and programs to source and manage a pipeline of candidates for the US Contact Center and acts as a resource for partners in own area of expertise. There are multiple positions available on this team, bi-lingual Spanish is a plus. Focuses on professional portfolio / capabilities. Experienced professional role providing specialized guidance/ assistance to function supported. Requires working professional level knowledge of the functional area and/or business areas supported. Provides training to others on best practices, processes, etc. as well as guide junior team members for the completion of business as usual functions. Focuses on short to medium-term (weekly-monthly), non-routine specialized/ complex issues and/or escalated matters. Independently performs tasks from end to end, with minimal direction from management.

  • Acts as the Talent Advisor for a designated portfolio, informing talent decisions with knowledge of the organization and external markets of the businesses supported.
  • Manages the plan, assess, supply aspects of the recruitment process.
  • Manages candidate pipeline for the designated portfolio effectively to meet turnover and build for future needs.
  • Provides the business with a short list of screened market candidates, leveraging enterprise hiring system and assessment screening to manage pipeline.
  • Focuses on creating an optimal Hiring Manager and candidate experience throughout the recruiting cycle aligned to TD's customer experience model.
  • Develops and maintains solid knowledge of HR policies, procedures and programs as they relate to recruitment.
  • Manages effective relationships with HR partners, HR CoE's, TD Businesses and other Talent Acquisitions teams.
  • Provides market level insights, ensuring alignment and support to TA programs.
  • Reports on activities and outcomes aligned to Recruitment strategy.
  • Coordination of advertising and brand activities to attract talent, utilizing internet / intranet / social media and other recruiting tools as appropriate.
  • Participates and/or organizes recruitment events with HR and the Business.
  • Represents TD in various recruitment functions as needed.
  • Undergraduate degree.
  • 3 + years related experience.
  • Recruitment experience required.
  • Demonstrated interviewing experience required.
  • Proven knowledge of recruiting and employment practices.
  • Knowledge of federal and state employment laws.
  • Demonstrated ability to develop optimal field relations with associates and hiring managers.
  • Proven negotiation skills, strong interpersonal skills and demonstrated ability to build and maintain business partnerships.
  • Computer literacy and proficiency in common PC applications including Internet recruitment tools.
  • Demonstrated written and verbal communications skills.
  • Ability to work independently.
  • Ability to maintain the confidentiality of records and personal information.
  • Proven ability to prioritize competing responsibilities and assignments.
  • Bi-lingual Spanish.
  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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