Recreation Tour Guide Lead

Omni Hotels & Resorts • Bedford, PA

2d

About The Position

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.
Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.
Overview:
Successful candidates should have excellent communication and customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet. Serious consideration will be given to applicants with previous guiding experience in the climbing and mountaineering industry. Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus. Join us and experience a workplace where exceptional perks are just the beginning of an extraordinary journey.

Requirements

• Experience as a naturalist or outdoor recreation guide preferred.
• Previous rock-climbing experience preferred.
• Strong leadership and teaching skills.
• Ability and comfort working at heights of 200+ feet.
• Strong organizational skills with ability to multi-task within a fast-paced environment.

Responsibilities

• Act as a guide for the variety of outdoor guided activities that are offered including Tour, West Wall rock climbing, and hiking.
• Responsible for the safe operation of all technical aspects related to the canopy tour and west wall climbs.
• Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
• Maintain a professional attitude regarding conversations and interactions with guests, keeping in mind all aspects of diversity and harassment training.
• Inspect all equipment daily and while on course.
• Ensure effective documentation of all training and maintenance.
• Monitor equipment usage thru daily inspections.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees