Recreation Supervisor, Full-Time

THE WATERFRONT BEACH RESORT•Huntington Beach, CA

6d•$22 - $22

About The Position

WHAT YOU’LL DO - Consistently offer professional, friendly and engaging service as well, service net and recover when required. Welcome guests to the pool facilities and ensures they have a safe and enjoyable experience. Oversee the cleanliness and the daily upkeep of the pool area facilities. (Guest Service & Maintenance). Ensures the proper lifting, pushing, pulling and set up/down techniques are completed in accordance with safety training. Responsible for stocking and ordering supplies on a daily, weekly and monthly basis from Purchasing and/or vendors. Ensures room charges are posted correctly and reconciled with Accounting. Manages all reservations for DBC and Huntington Pool through the ALICE system and ensures guests are met with a Five Diamond experience. - Assist in innovation of enticing guest programs, promoting the facility, and organizing special events as required. Ensure guests are aware of all services and activities available at the DBC and Huntington Pool. Ensure an adequate supply of towels, water, equipment, program materials are available to guests. Meet financial objectives. Manages administrative projects that promote efficient and effective operation of the department. - Assist with interview, hire, and training of new Lifeguards and Recreation Attendants. Re-trains all transferring associates and directs the implementation of all new training. Monitor, coach, develop, produce and administer Disciplinary Action and Performance Reviews for direct reports. (Associate Management) - Administration of all department files, including training records. Responsible for maintaining all the personnel administrative records including monitoring payroll, vacations requests, and scheduling. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned. ADDITIONAL JOB DUTIES - Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on guest satisfaction, and delivering prompt and courteous service. Coach to and maintain 5 Diamond Service Standards. - Participates in the recommendation/selection and or release of associates. - Assists in the preparation of staff schedules to ensure the best operational effectiveness within budgetary guidelines. - Meets all deadlines. Ensures Recreation has the proper information and equipment to complete department functions. Prioritizes and organize all projects that pertain to improving Recreation and Shortboards departments functions. - Maintains proper organization of the Huntington Pool and Driftwood Beach Club. - Excellent communication and organizational skills. - Highly responsible & reliable. - Strong interpersonal and problem-solving abilities. Ability to handle guest complaint. - Ability to focus attention on guest and associate needs, remaining calm and courteous at all times. - Assimilate into The Waterfront Beach Resort culture through understanding, supporting and participating in all event programs. Demonstrate working knowledge of the service standards. WHAT YOU BRING - Previous experience supervising people is highly desirable. - Ability to effectively supervise people. - Ability to effectively communicate verbally in English. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. - Well organized, detail-oriented, with excellent follow-up skills. PHYSICAL REQUIREMENTS Physical Activity Frequency Sitting Rare Walking Frequent Climbing Stairs Occasional Standing Constant Crouching/Bending/Stooping Constant Reaching Constant Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Rare Lifting / Carrying (#Lbs) Frequent up to 30 pounds Travel Rare YOUR JOURNEY TO SUCCESS STARTS HERE At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. WHAT WE LOOK FOR Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE’RE DIFFERENT A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. BENEFITS At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. - Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance) - Access to Go Hilton team member travel program. - 401(k) or Roth 401(k) Retirement Plan with up to 4% company match. - Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. - Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment. - Complimentary meals during working hours. - Complimentary parking during working hours. - Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year) One Heart, One House! Qualifications

Requirements

Previous experience supervising people is highly desirable.
Ability to effectively supervise people.
Ability to effectively communicate verbally in English.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Well organized, detail-oriented, with excellent follow-up skills.

Responsibilities

Consistently offer professional, friendly and engaging service as well, service net and recover when required.
Welcome guests to the pool facilities and ensures they have a safe and enjoyable experience.
Oversee the cleanliness and the daily upkeep of the pool area facilities. (Guest Service & Maintenance).
Ensures the proper lifting, pushing, pulling and set up/down techniques are completed in accordance with safety training.
Responsible for stocking and ordering supplies on a daily, weekly and monthly basis from Purchasing and/or vendors.
Ensures room charges are posted correctly and reconciled with Accounting.
Manages all reservations for DBC and Huntington Pool through the ALICE system and ensures guests are met with a Five Diamond experience.
Assist in innovation of enticing guest programs, promoting the facility, and organizing special events as required.
Ensure guests are aware of all services and activities available at the DBC and Huntington Pool.
Ensure an adequate supply of towels, water, equipment, program materials are available to guests.
Meet financial objectives.
Manages administrative projects that promote efficient and effective operation of the department.
Assist with interview, hire, and training of new Lifeguards and Recreation Attendants.
Re-trains all transferring associates and directs the implementation of all new training.
Monitor, coach, develop, produce and administer Disciplinary Action and Performance Reviews for direct reports. (Associate Management)
Administration of all department files, including training records.
Responsible for maintaining all the personnel administrative records including monitoring payroll, vacations requests, and scheduling.
Follow departmental policies and procedures.
Follow all safety and sanitation policies.
Other duties as assigned.
Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on guest satisfaction, and delivering prompt and courteous service.
Coach to and maintain 5 Diamond Service Standards.
Participates in the recommendation/selection and or release of associates.
Assists in the preparation of staff schedules to ensure the best operational effectiveness within budgetary guidelines.
Meets all deadlines.
Ensures Recreation has the proper information and equipment to complete department functions.
Prioritizes and organize all projects that pertain to improving Recreation and Shortboards departments functions.
Maintains proper organization of the Huntington Pool and Driftwood Beach Club.
Excellent communication and organizational skills.
Highly responsible & reliable.
Strong interpersonal and problem-solving abilities.
Ability to handle guest complaint.
Ability to focus attention on guest and associate needs, remaining calm and courteous at all times.
Assimilate into The Waterfront Beach Resort culture through understanding, supporting and participating in all event programs.
Demonstrate working knowledge of the service standards.

Benefits

Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
Access to Go Hilton team member travel program.
401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
Complimentary meals during working hours.
Complimentary parking during working hours.
Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)

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