Recreation Supervisor -FT- Chelsea Hotel - Toronto

Langham Hospitality Group

1d•Onsite

About The Position

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Requirements

Previous experience in hotels, child care, and/or pool facility
High School graduate
Valid Standard Level 1st Aid/AED with Level C CPR is mandatory
ability to communicate effectively with varied individuals
ability to effectively interact and communicate with children
proficient in English
Able to stand, walk, bend
Able to lift up to 25 lbs.
Able to sit on floor, kneel and all other activities associated with the care and entertainment of children
Flexibility in regards to shifts/schedules.
Must successfully complete background check.

Nice To Haves

Previous management or supervisory experience an asset.
Post secondary education in related field
NLS certification is a definite asset.
second language an asset

Responsibilities

Supervise the day to day operations of the Recreation department including pools and Family Fun Zone.
Maintain all areas of the Recreation department.
Ensure that guest service is a priority and the entire department is prepared to offer exceptional service to our guests.
Create and follow up with all Recreation Event & Calendar planning and implementation.
Provide lateral service throughout all Recreation Areas.
Promote and participate in Guest Satisfaction programs, helping ensure the success of the department.
Develop and encourage the maintenance of a safe, clean and enjoyable environment for our guests and colleagues.
To develop and encourage the maintenance of an energetic and dynamic environment in the Family Fun Zone.
Ensure all equipment and facilities are in excellent operating condition by completing daily inspections.
Ensure all areas of the Family Fun Zone & Deck 27 are operating within the provincial guidelines (Health Department and TSSA)
Update services offered through the Recreation Department to ensure that the ones offered are the ones to best serve our Guests.
Conduct in-stock inventories on a weekly basis. Proactively order supplies & products.
Ensure that each area is staffed according to operational needs, coordinating break times and coverage. Create a weekly work schedule for all Recreation Colleagues. My Colleage
Lead and direct the Recreation team.
Be proactive and take ownership when dealing with internal conflicts and resolve situations. Inform the Director of Security & Services of all issues and situations.
Monitor colleague performance and provide recognition or corrective action, as required.
In consultation with the Director of Security & Services, prepare and present annual performance reviews to recreation colleagues.
Hold weekly meetings with Director of Security & Services to discuss operations, concerns, problems, ideas, etc.
Conduct shift briefings with staff on a daily basis.
Delegate daily tasks to recreation colleagues and ensure proper follow-up.
Ensure that all colleagues and departments in the hotel are fully aware of special Recreation and in-house events/functions.
Develop functional relationships with Laundry, Maintenance, Housekeeping, Human Resources, Purchasing and Marketing Departments.
Report & follow up all maintenance issues with the Engineering Dept daily.
Perform on-the-job individual and team training as needed to ensure that all colleagues have the adequate product, service and cleaning knowledge. Notify Director of Security & Services of any training needs.
Plan and implement special events within the scope of Recreation (march break, summer, etc.). Assist in Hotel special events.
Develop and maintain business relationships with contracted services (lifeguards, fitness equipment, etc.)
Drive the Recreation Brand Standards and appropriate engagement and communication with guests and colleagues
Ensure that all relevant information is provided to colleagues
Record daily operations (Cleaning, Usage, materials, incidents, wow stories) in logbook every day
Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.
Maintain confidentiality of all guest information
Ensure all equipment and facilities are in top operating condition. Complete daily inspections of the entire department , with documented deficiencies reported to applicable departments. Complete daily follow up of all deficiencies.
Participate in Recreation related Team projects
Comply with Hotel Policies and Procedures.
Comply with Health & Safety Regulations.
Perform any other reasonable duties or tasks requested by managements