Recreation Services Representative II - Front Desk

City of Bentonville (AR)•Bentonville, AR

46d

About The Position

SUMMARY Responsible for the daily operations and customer service responsibilities for recreation services and facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting relationships, work assignments, and work schedules may be subject to change to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned. Program and Event Coordination: Welcomes members and customers at the Bentonville Adult Recreation Center. Answers phones and emails. Sells memberships and daily admissions. Registers participants for programs and events. Reserves rentable spaces for patrons. Executes facility policies and procedures. Basic bookkeeping, filing, and clerical duties. Opening and closing duties for the facility depending on shifts. Assists with staff trainings and development. Assists part time recreation workers at the reception desk. Implementing emergency action plans when necessary. Ensures the reception area is tidy. Assists in ensuring the facility surrounding grounds remains a safe, clean environment for the public to utilize for recreational activities. Performs a wide variety of other duties as assigned. Community Engagement and Promotion: Foster cooperation and teamwork among city recreation and non-recreation personnel. Customer Service and Communication: Provide exceptional customer service and communication to members and the public. Distribute department marketing materials to the public. Evaluation and Improvement: Evaluate the effectiveness of recreation programs, areas, facilities, and services. Participate in the development of the recreation budget and monitor the expenditure of department funds and record-keeping. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor's degree (B. A.) in Park and Recreation Administration or closely related field and/or training in Parks and Recreation management, including one year of supervisory experience; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistics and the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must also have the ability to perform basic budget management.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have and maintain a valid driver's license, the ability to become certified in CPR and First Aid and must pass a background security check.

Responsibilities

Welcomes members and customers at the Bentonville Adult Recreation Center.
Answers phones and emails.
Sells memberships and daily admissions.
Registers participants for programs and events.
Reserves rentable spaces for patrons.
Executes facility policies and procedures.
Basic bookkeeping, filing, and clerical duties.
Opening and closing duties for the facility depending on shifts.
Assists with staff trainings and development.
Assists part time recreation workers at the reception desk.
Implementing emergency action plans when necessary.
Ensures the reception area is tidy.
Assists in ensuring the facility surrounding grounds remains a safe, clean environment for the public to utilize for recreational activities.
Performs a wide variety of other duties as assigned.
Foster cooperation and teamwork among city recreation and non-recreation personnel.
Provide exceptional customer service and communication to members and the public.
Distribute department marketing materials to the public.
Evaluate the effectiveness of recreation programs, areas, facilities, and services.
Participate in the development of the recreation budget and monitor the expenditure of department funds and record-keeping.