Recreation Services Coordinator

Town of Avon•Avon, CO

About The Position

The Town of Avon, Colorado, is accepting applications for a Recreation Services Coordinator! The Recreation Services Coordinator is responsible for the Avon Recreation Center Front Desk operations and personnel. This position is responsible for the daily operations of the front desk which include customer relations, pass and daily admissions sales, retail sales, activity registrations, and other monetary transactions. This position is responsible for the organization of information on Recreation Department programs and the dissemination of this information to staff.

Requirements

Considerable knowledge of recreation, sports, physical fitness, and leisure activities
Considerable knowledge of necessary safety requirements and procedures for a safe working environment
Work hours will mostly consist of mid-day to late evening shifts, but may also include early mornings, weekends, and holidays
Knowledge of Town of Avon Recreation Center rules, policies, standards, and mission statement
Knowledge of customer service standards and procedures and ability to interact with the public in a professional and positive manner
Knowledge of POS terminal, cash handling and navigating SmartRec software (i.e. refunds, account reconciliations, activity transfers, and applying/generating household credits)
Ability to supervise employees according to established policies and procedures, in a positive and professional manner
Ability to work under pressure in a fast-paced environment while maintaining attention to detail
Ability to become CPR/AED/First Aid certified within 30 days of hire
Ability to be youth programs certified within three (3) months of hire
Knowledge of Microsoft Office (i.e. Word, Publisher, Excel, and Outlook) and ability to operate basic office equipment including a computer, fax, telephone, etc.
Ability to follow written and verbal instructions
Ability to effectively communicate orally and in writing
Ability to communicate in English effectively both verbally and in writing
A Bachelor’s Degree in Accounting or Recreation is preferred with extensive experience in customer service and five (5) years of progressive relatable job experience or any equivalent combination of training and experience that provides evidence of the required knowledge, skills and abilities.

Nice To Haves

Spanish is considered a plus

Responsibilities

Ensures visitors to the Avon Recreation Center are greeted and served in a positive, professional manner, and are provided correct information regarding programs, memberships, and facilities
Recruits, partakes in hiring process, and trains Guest Service I & II staff members
Requests and orders approved supplies and equipment for front desk/fitness operations and ensures their proper maintenance
Ensures front desk and fitness area remain clean and safe for staff and patrons
Collects fees and processes passes for Avon Recreation Center patrons, registers participants for classes, programs, leagues, and special events
Assists in account reconciliation, refunds, transfers, and reports with SmartRec software
Assists in pinpointing problems and implementing solutions in SmartRec software
Processes, calculates, and balances daily revenues and cash drawers within $20.00
Prepares daily sales for bank deposits and ensures proper security measures of handling bank deposits and daily reports for sales and registrations to the Finance Department
Recommends and implements Front Desk policy and procedures
Ensures safety of patrons in the facility and assists in emergency situations
Responsible for maintaining the department phone system
Assists in development, publications, and distribution of the Avon Recreation Center brochure and advertisements
Provides assistance to the Director in the development of short- and long-range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed