Recreation Operations Assistant I - (Golf Clubhouse Attendant)

City of Atlanta•Atlanta, GA

10d•$18

About The Position

Assist the Operations Manager in achieving objectives by maintaining membership and facilities and generating revenue. Supervision Received Works under supervision of Operations Manager focusing on long-term and short-term operating objectives. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services. Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures. Maintains and grows membership and customer base by promptly handling member and guest concerns and issues. Ensures open communication and high visibility to members and guests. Work closely with the Operations Manager, and all other department heads to ensure compliance with facility standards. Employ multiple procedures and methods to accomplish tasks. Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies. Adhere to work methods, timetables, performance standards, etc. Implement and support all initiatives and programs as requested by management. Attend staff meetings as needed. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Meet with Operations Manager to discuss procedures and improvements for clubhouse operations.

Requirements

Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities
Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job
Ability to communicate both orally and in writing in a clear and concise manner

Responsibilities

Provides assistance to customers in all facets of daily operations
Perform operations and function of facility to increase efficiency and quality of services
Make reservations
Assist customers with needs at the course level
Answer customer queries to meet needs while following established policies and procedures
Maintains and grows membership and customer base by promptly handling member and guest concerns and issues
Ensures open communication and high visibility to members and guests
Work closely with the Operations Manager, and all other department heads to ensure compliance with facility standards
Employ multiple procedures and methods to accomplish tasks
Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies
Adhere to work methods, timetables, performance standards, etc
Implement and support all initiatives and programs as requested by management
Attend staff meetings as needed