Recreation Member Service Representative II

City of Boulder•Boulder, CO

9d•$18 - $25

About The Position

OVERVIEW OF ROLE (Recreation Centers) Under the general supervision of the Recreation Member Service Supervisor provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of Boulder’s recreation facilities. May serve in a substitute role for designated Recreation Member Service Representative III & IV shifts. RECREATION CENTERS ESSENTIAL DUTIES AND RESPONSIBILITIES (Recreation Centers) Provides excellent customer service to the patrons of the recreation facilities. This includes the following: Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment. Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers. Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration . This includes the following: Registers participants for activities and has a strong knowledge of all program areas. Maintains course waitlists in registration system. Assists patrons with rentals of the facility, including birthday parties, meetings and special events. Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change . Able to understand and trouble shoot accounting transactions in the registration system. In the event a standard Recreation Member Service Representative III or IV is unable to work, may be designated to serve in a substitute capacity as a Lead worker. Resolves customer concerns, incidents and program issues as they occur Completes accident and incident reports as necessary Report facility issues and monitoring facility by periodic building walk-throughs Able to open and close the facilities at which they work. Provides direction and assistance to other front desk employees. Provides general direction to custodial staff as needed on a daily basis. Performs related duties as required to meet the needs of the city.

Requirements

Ability, interest, and desire to provide excellent customer service in person and on the telephone
Ability and willingness to work a flexible schedule including weekends and evenings.
Skills that can be demonstrated in excellent interpersonal relations, including the ability to establish and maintain effective working relationships with diverse people in an organizational context
Have and maintain acceptable background information, including criminal conviction record and credit history.
High School diploma or equivalent, with a minimum six months of customer service experience.
Receptionist and cash handling experience
Current First Aid/AED and CPR certifications within 90 days of hire.

Nice To Haves

Experience working for a public or private recreation facility
Experience with the Active registration system.
Experience with Microsoft Office
Bilingual in English and Spanish (Conversational level in Spanish).

Responsibilities

Provides excellent customer service to the patrons of the recreation facilities.
Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration
Registers participants for activities and has a strong knowledge of all program areas.
Maintains course waitlists in registration system.
Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change
Able to understand and trouble shoot accounting transactions in the registration system.
In the event a standard Recreation Member Service Representative III or IV is unable to work, may be designated to serve in a substitute capacity as a Lead worker.
Resolves customer concerns, incidents and program issues as they occur
Completes accident and incident reports as necessary
Report facility issues and monitoring facility by periodic building walk-throughs
Able to open and close the facilities at which they work.
Provides direction and assistance to other front desk employees.
Provides general direction to custodial staff as needed on a daily basis.
Performs related duties as required to meet the needs of the city.