Recreation Member Service Representative II - Boulder Reservoir

City of Boulder•Boulder, CO

2d•$18 - $25

About The Position

BOULDER RESERVOIR Under general supervision,, the Recreation Member Services Rep II provides exceptional customer service to patrons, performs cash handling duties, and registration system functions. The Recreation Member Service Rep II assists in the management of day-to-day operations of the Boulder Reservoir facility. The position supports the coordination of Reservoir programs and services and provides leadership, training and direction for seasonal employees. Performs related duties as required, with a focus on inclusion, diversity and excellent customer service. The Parks and Recreation department is seeking individuals to work in Ongoing/Varied and Seasonal roles. We will be hiring multiple employees based on our programs and hours of operation. Please keep in mind that the city’s benefit package offer will differ based upon work hours and the duration of the assignment you accept. Ongoing/Varied: Work less than 20 hours/week with no planned end date to work. No medical, dental, or vision insurance is available, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans. Seasonal Max: March – September. Work six (6) to 11 months, averaging more than 30 hours/week. Medical insurance is offered, but not dental or vision insurance. Other benefits received include sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans. Seasonal Traditional: May – September. Work less than six (6) months, averaging more than 30 hours/week. No medical, dental, or vision insurance is available, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans. Seasonal Limited Hours: March – September. Work less than 11 months, averaging less than 30 hours/week. No medical, dental, or vision insurance is offered, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans.

Requirements

Ability to understand and trouble shoot accounting transactions in the registration system.
Ability to diplomatically address issues with rule breaking, while implementing excellent customer service skills.
Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
Ability interest, and desire to provide excellent customer service in person and on the telephone.
Knowledge of cash handling.
Have and maintain acceptable background information, including criminal conviction history.
High School diploma or equivalent.
One (1) year of customer service, receptionist or cash handling experience.
Current First Aid/AED and CPR certifications within 30 days of hire.
CPW boat inspector certification within the first 30 days.

Nice To Haves

Ability to communicate in the Spanish Language highly preferred.
Ability to take initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.
Ability to demonstrate personal accountability handling daily situations with integrity, including processing cash transactions, and counting change.
Ability to demonstrate helpfulness: Possessing a desire to assist customers, internal and external.
Knowledge or background in relevant software such as Smartrec by Amilia and Microsoft Outlook Suite.
Experience working for a public or private recreation facility.
Prior cash handling experience.
Experience with two way radio use to communicate effectively with staff and emergency services as needed.

Responsibilities

Provides excellent customer service to the patrons of the Boulder Reservoir.
Interacts with customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
Communicates effectively with facility patrons in person and over the phone to market and promote Boulder Reservoir amenities and services, which may include giving tours and preparing flyers and informational materials.
Operates the recreation management software, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration.
Processes daily admissions fees by cash, check or credit card through our point of sale system.
Tracks patrons, keep tallies of party, picnic, and special event participants accurately.
Scans membership cards and assist patrons with the purchase of passes, permits and equipment rentals.
Sells memberships and updates customer details.
Tracks attendance and records details for participants, camps and programs at the Reservoir.
Assists patrons with rentals of the facility, including parties, meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change.
Processes refunds when necessary and approved by a supervisor.
Maintains a high level of integrity while dealing with cash and handling escalated customer service issues.
Resolves customer concerns, incidents and program issues as they occur.
Reports facility issues and maintenance requests in a timely manner.
Provides training and assistance to seasonal employees.
Reacts well in stressful and emergency situations and understands role in the facility Emergency Action Plan (EAP).
Performs related duties as required to meet the needs of the city, including cleaning or organizing of space; opening or closing of facility.
Takes proper safety precautions to prevent accidents.
Ensures safety of self, others, materials, and equipment.
Uses all required safety equipment and follows all safety regulations, policies and procedures.
Reports all accidents and damage to city property, completes accident and incident reports as necessary.
Knows and complies with all city and department policies, participation in professional trainings and development; and adhering to attendance and workplace attire policies.