Recreation Manager

Omni Hotels • Hot Springs, VA

73d

About The Position

The Omni Homestead Resort & Spa is seeking a Recreation Supervisor to provide support, leadership, and supervision of all Recreation areas including the Mountain Lodge, Allegheny Springs Pool, Kids Club, and Allegheny Outdoors. The role involves maintaining a safe and fun environment for guests while ensuring the Recreation team is well-trained and engaged. The position requires a proactive approach to guest service and the ability to manage staff effectively in a dynamic resort setting.

Requirements

• Must have a high school diploma
• 2 years' experience in a supervisory role preferred
• Previous experience in customer service and administrative duties required
• Valid driver's license
• Current certification of First Aid, CPR, AED preferred or able to acquire within 90 days of employment
• Current Lifeguard Instructor Certification preferred or willing to obtain within first 6 months of employment
• Must be able to work in all weather conditions
• Must be able to lift 25 pounds
• Must be able to push/pull 50 pounds
• Must be able to stand and work on uneven terrain

Responsibilities

• Responsible for maintaining a safe and fun environment for Guests
• Direct, supervise, coach, train, and develop Recreation team members
• Monitor the flow of business at the pools and other Recreation areas, ensuring prompt response to guest concerns and issues
• Maintain the safety of all guests in the Recreation Areas, ensuring lifeguards are deployed and trained correctly and recreation attendants are properly monitoring and supervising guest activities
• Energetically engage the staff in carrying out Recreation team job functions and activities
• Ensure all team members maintain a neat, clean professional appearance
• Manage associate payroll according to labor productivity guidelines, ensuring Associates are punctual and able to take breaks
• Complete schedules based on business demand
• Conduct themselves in a mature and appropriate manner when interacting with children, members, guests, and vendors if/when issues arise
• Ensure all staff follows proper procedures in cash handling, safety, registration, and cleanliness
• Create and implement new ideas for recreational activities
• Help streamline and improve the guest experience and related internal processes
• Ensure that guest and member requests are followed up with quickly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees