Recreation Manager

Loews Hotels•Miami Beach, FL

29d

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Purpose: Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel. Directs the provision of pool services, including towel issuance and inventory control as well as shift pool and aquatic operations. Maintains the cleanliness and physical appearance of pool area.

Requirements

Prior Recreation/Aquatics Management/Supervisory Experience - Required
Minimum Five years recreation/aquatics management experience
Previous experience as department head overseeing recreation and aquatics programs
Excellent communication skills-oral and written
Strong leadership skills
First Aid and CPR certification
Experience in high volume pool/ recreation facility
Able to work a flexible schedule, including weekends and holidays

Responsibilities

Directly manages the operations and staff of all Recreation, Fitness Center, and Aquatics programs, ensuring complete compliance with hotel safety, service, and grooming standards
Oversees the operation of the swimming pool area
Oversees the pool programs such as towel issue, retail sales at the pool, and Attendant service programs (escort to chairs, cool spritz, etc.)
Interviews and recruits all Recreation employees and Recreation vendors
Reviews and submits vendor contracts to Director's approval prior to the hiring and scheduling of an activity
Establishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures
Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
Works with meeting planners to schedule group recreational activities and prepares activity event orders
Ensures proper posting of activities and special event information
Maintains optimal staffing levels within forecasted budgetary guidelines
Prepares weekly schedule for department
Completes appropriate shift reports
Reviews/maintains daily payroll records/reports
Develops annual goals for all department managers
Evaluates individual employee performance, determining improvement and training needs and advancement requirements
Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
Prepares Daily Calendar of Resort Activities and provides copies to Housekeeping department for nightly turndown distribution
Ensures recreation programs are executed in accordance with all hotel and safety guidelines
Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
Oversees and ensures accuracy of all cashier functions
Manage directly and ensure compliance of Aquatics Training Program
Responsible for accurate recording and submittal of payroll information
Schedules and coordinates monthly recreation staff meetings
Attends all appropriate meetings: department, pre-convention, front office, training sessions
Maintains the clean and excellent working condition of the following areas: pool deck, fitness center, game room, and any other planned recreational activity space
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned