Front Desk- Community Center

City of Raleigh North Carolina•Raleigh, NC

51d

About The Position

As a Recreation Leader, you will be the face of the community center, providing excellent customer service and an exceptional experience for all patrons daily. You will be responsible for processing transactions, responding to questions about our park and programs, answering questions regarding our department, as well as assisting staff with activities when needed. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member. Recreation Leaders assist recreation facility directors and assistant directors in the overall management and operation of the facility and recreation programs. This position requires an extensive amount of training, including First Aid/CPR, Safety, and overall departmental review, which will be provided.

Requirements

Candidate must be at least 18 years of age
Experience working in a customer service setting.
This position requires the ability to move around and be able to lift at least 30 lbs.
Must be able to perform the following movements: Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping,Feeling, Talking, Hearing, and Repetitive Motions.
Able to move equipment, which may include pushing, pulling, and lifting.
Able to stand for eight (8) hours at a time (be on your feet).
Able to work in a considerably noisy environment.
Must have full use of arms and legs to operate equipment and to climb stairs and have bimanual dexterity (full use of both arms and both hands).
Must have eyesight of at least 20/30 with or without correction.
Able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Able to work outside during the warm and cold months.

Nice To Haves

Experience in a recreation setting is a plus.

Responsibilities

Oversee and/or direct daily program and staff activities.
Provide outstanding customer service when assisting the public through various communication methods.
Be familiar with the facility and the city programs.
Responsible for program registrations, facility, and shelter rentals.
Proper collection and handling of fees in accordance with the City of Raleigh's cash handling policies and procedures.
Maintain records using Excel, Word, and Publisher, Class Software, and general filing.
Help maintain and clean the facility as needed.
Prepare attendance reports and distribute evaluations to patrons.
Supervise check-in/check-out procedures of programs.
Provide feedback regarding program goals and objectives.
Create activity schedules.
Develop and distribute promotional and marketing information.