Recreation Instructor

City of New Braunfels, TX•New Braunfels, TX

2d•$14 - $17

About The Position

Under general supervision, assists in program, league, and event services to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs.

Requirements

High school diploma or GED equivalent; AND Two (2) year customer service/public interaction experience required, with recreation, nature education or athletic instruction experience preferred.
Must possess a valid Texas Driver’s License.
Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
Operational characteristics, services and activities of nature education, recreation and Recreation facilities.
Principles and practices of recreation, nature education and special event planning and coordination.
Principles and practices of customer service.
Federal and State safety laws and regulations.
Interpreting customer needs and expectations and solving customer service and public relations issues.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Responding to emergencies and determining corrective actions using available resources.
Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
Effectively managing cash handling and reporting processes to comply with custodial duties.
Effective, clear and concise communication, both verbally and in writing.

Nice To Haves

experience working with children in a recreation, educational, or other structured program setting is preferred.
recreation, nature education or athletic instruction experience preferred.

Responsibilities

Assists in ensuring the delivery of high quality and consistent recreation programs and services. Activities include facility reservations, youth/adult classes, and special events.
Plans, organizes, facilitates, and instructs recreation programs as approved by the Landa Recreation Center Supervisor in a safe condition and to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
Maintains attendance and class records, including but not limited to program and participant surveys, accident /incident reports, monitors course enrollment and reports deficiencies in inventory of supplies to supervisor.
Answers incoming calls and provides recreation program information in person and via the telephone; greets guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
When necessary, handles minor disciplinary issues or policy interpretation according to Parks and Recreation Department policies and procedures.
Assists in promoting and coordinating city-wide special events, including event setup and tear down.
Assists in managing a variety of administrative activities including computer records and cash management; operate computer registration/reservation system.
Substitutes for personnel throughout the Parks and Recreation Department as needed.
Maintains facility cleanliness and is active in presenting a clean, comfortable and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
Maintains availability to work assigned program schedules and special event dates, including evenings, weekends, and holidays as required.
Works effectively with children and youth; experience working with children in a recreation, educational, or other structured program setting is preferred.
Performs other duties as assigned or required.