Recreation Experience Expert

Marriott • Longboat Key, FL

7h • Onsite

About The Position

The Recreation Experience Expert serves as a primary resource for all recreation activities on the property, including pools, beach, entertainment zones, fitness centers, and child activity centers. This role involves informing guests about facilities, encouraging participation, and managing registrations and schedules. Key responsibilities include promoting a fun and safe atmosphere, enforcing rules, providing cashier services, assisting with private events, and responding to emergencies, including providing first aid until professional medical services arrive. The expert is also responsible for cleaning and maintaining recreational facilities and equipment. The position requires adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. It emphasizes excellent guest service, including welcoming guests, anticipating needs, assisting individuals with disabilities, and communicating professionally. The role also involves teamwork, processing payments, and complying with quality assurance standards. Physical demands include extended periods of standing, sitting, or walking, lifting objects up to 25 pounds (and heavier with assistance), fine motor skills, and navigating various physical environments like narrow spaces, uneven surfaces, and stairs.

Requirements

• CPR Certification
• First Aid Certification
• Recreation Equipment
• Any certification or training required by local and state agencies.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Serve as a key resource for all recreation activities facilitated on the property.
• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Provide cashier services when working in facilities that include point of sales transactions.
• Assist when hosting private functions within the recreation facilities with group activities and events.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Clean and maintain recreational facilities, equipment and supplies.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees