Recreation Director

FirstService • Naples, FL

77d

About The Position

The Recreation Director is responsible for leading the vision, strategy, and daily operations of The Isles' recreation and wellness offerings to deliver best-in-class member experience. Oversee aquatics, sports courts, fitness/wellness, kayaking and trails, group classes, recreation social events, and related amenities. Responsible for programming, service standards, safety, budget performance, and member engagement consistent with the community's culture.

Requirements

• Bachelor's degree in Recreation Management, Hospitality, Sports Management, Kinesiology, or related field; equivalent experience considered.
• 7+ years progressive leadership in recreation, hospitality, or private club/community setting; aquatics/fitness/programming experience required.
• Proven success with program development, budget/P&L management, staff leadership, and member/client service in a high-expectation environment.

Nice To Haves

• Strongly preferred: CPO/AFO (pool operations), WSI, Group Fitness/Personal Training certifications.
• Valid driver's license; ability to pass background check as applicable.

Responsibilities

• Develop an annual recreation and wellness plan aligned with community goals, member demographics and expectations, and seasonal trends.
• Curate a balanced calendar: aquatics, fitness, sports courts, outdoor recreation, leagues, clinics, special events, and other programming.
• Uphold high-touch service standards; ensure programs meet quality, safety, and inclusivity expectations.
• Measure and improve participation, satisfaction, and retention; solicit and act on member feedback.
• Provide leadership in collaborating with member-populated Bocce, Pickleball, and Tennis Advisory Teams; prepare reports and present results and plans.
• Oversee daily operations of pools, fitness center/yoga studio, courts and recreation office.
• Ensure facilities are clean, safe, well-maintained, and properly equipped; coordinate with Maintenance and third-party vendors.
• Manage scheduling for classes, courts, instructors, and spaces; optimize utilization and access.
• Implement standard operating procedures, risk management, and incident reporting.
• Maintain compliance with health codes, OSHA, ADA, aquatic standards, and community policies.
• Oversee water quality, chemical logs, and pool plant operations; ensure lifeguard coverage and emergency action plans.
• Manage waivers, youth safety protocols, background checks, and incident response.
• Build and manage operating and capital budgets; forecast revenue and expenses.
• Drive program enrollment, ancillary revenue, and cost control; manage vendor and instructor agreements.
• Track KPIs: participation, revenue/margins, labor ratios, cost per program, member satisfaction.
• Plan and execute recreation-related events and member social events; coordinate with Food & Beverage and Lifestyle departments.
• Partner with Golf, Racquets/Tennis, Spa, Membership/Marketing, and Communications to cross-promote offerings.
• Create clear, timely communication: program guides, calendars, app/website content, emails, and signage.
• Use member data to tailor offerings and outreach; maintain accurate program information and policies.
• Utilize and manage court reservation system for registration, billing, rosters, and usage reporting.
• Maintain accurate records, inventories, and contracts; ensure timely invoicing.
• Protect member privacy and uphold community standards of discretion and professionalism.

Benefits

• Full comprehensive benefits including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.
• Occasional travel may be required to attend training and other company functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees