Recreation Center Operations Specialist

Goodyear • Goodyear, AZ

399d • $45,340 - $67,307

About The Position

The Recreation Center Operations Specialist at the City of Goodyear is responsible for providing exceptional customer service to the public, managing front desk operations, and overseeing various operational areas within the Goodyear Recreation Center. This role involves direct interaction with patrons, handling inquiries, processing registrations, and performing clerical and accounting functions to support recreation programs and services. The ideal candidate will have a background in recreation management and experience in facility operations, with a strong emphasis on leadership and customer service skills.

Requirements

• High school diploma or GED required.
• Minimum of one year experience in a related field, preferably in a recreation center setting.
• Associate's degree in Recreation or a related field preferred.
• Excellent leadership skills and experience supervising part-time staff.
• Strong communication skills, both verbal and written.
• Ability to perform general math calculations accurately.

Nice To Haves

• Experience in facility operations and management.
• Knowledge of fitness and aquatics areas.

Responsibilities

• Greets and directs patrons in person and on the telephone while answering program questions efficiently and accurately.
• Demonstrates considerable tact and persuasion when dealing with customers who may become irate or distraught.
• Effectively and courteously communicates with the public both verbally and in writing.
• Handles point of sale and sales processing for recreation programming, special interest classes, and membership fees.
• Responds to and resolves complex inquiries from citizens and other agencies regarding registration, financials, and program support functions.
• Creates and analyzes reports related to program participation and identifies irregularities and discrepancies on accounts.
• Maintains a working knowledge of all general and building safety rules, including specific knowledge of front desk operations and facility operations.
• Enforces safety rules and improves public and employee knowledge by preventing and correcting unsafe behavior.
• Processes customer requests, payments, account updates, registrations, and accounting processes related to recreational programs and services.
• Assists customers with understanding and registering for programs and services within the department.

Benefits

• Full-time position with competitive salary range of $45,339.58 - $67,306.65 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED