Recreation Attendant, Owl Creek Landing

The Adventure Park•Virginia Beach, VA

3d•$14 - $15•Onsite

About The Position

Join us at Owl Creek Landing as a Recreation Attendant! Your primary responsibility is to ensure the safety and well-being of guests, as well as providing support, assistance and guidance where needed, to create an enjoyable and memorable experience for all guests. Recreation Attendant responsibilities include check in and supervision of guests; executing operational tasks for the park; performing daily inspections of trails, equipment, and the grounds; and facilitating problem-solving as unique and challenging situations arise. This position is supervised by the Owl Creek Landing Assistant Manager and Park Manager. About Us Owl Creek Landing, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation for all! Learn more by visiting our website at owlcreeklanding.com. Become a leader on our team where we promote a continuous learning environment and career development opportunities. Benefits include competitive pay, paid training, complimentary admission (including The Adventure Park at Virginia Aquarium) and other Park activities, a flexible schedule and more.

Requirements

Owl Creek Landing operates in a natural outdoor environment. You must be comfortable working all seasonal weather conditions as required.
Candidates must be at least 18 years old, able to lift 50 lbs.
This is an hourly position.
Candidates should have a flexible schedule with both weekday and weekend availability.
There is a mandatory orientation session and training period required for all candidates. This time is paid at your hourly rate.

Nice To Haves

Previous experience providing high quality customer service is preferred.
Experience working with large groups in a professional setting is preferred.
Additional experience in adventure tourism is preferred.

Responsibilities

Complete opening and closing procedures, including, but not limited to: Check-in and retail facilities; completion and recording of daily inspections of trails, gear and grounds; and reservation management.
Actively engage with guests to provide high quality, memorable outdoor experiences. Provide excellent customer service in response to identified and expressed guest needs.
Acts as the first level of response for customer complaints, assistance, and emergency situations, informing and involving the supervisor and management teams as needed. Complete necessary supporting paperwork in a timely manner.
Assist with maintenance, grounds keeping, retail sales, and marketing as needed.
Follow and enforce Outdoor Venture Group's policies and procedures, including those related to medical and disciplinary situations, facility and equipment use, and emergencies. Ideal candidate models desired guest behaviors.
Communicate personal, staff, guest, course, and supply needs to the management team in a timely manner, in addition to regular operational updates.
Other duties as assigned.