Part-Time Recreation Attendant II

City of New Braunfels, TX•New Braunfels, TX

10d•$14 - $17

About The Position

Under general supervision, assists in coordinating and instructing recreation sports and programs to ensure customer satisfaction and safety for employees, clients and visitors at DAS Rec. The responsibilities you’ll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Requirements

High school diploma or GED equivalent; AND one (1) year customer service/public interaction experience required, with recreation, nature education or athletic instruction experience preferred.
Must possess a valid Texas Driver’s License.
Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
Operational characteristics, services and activities of recreation and athletic facilities.
Principles and practices of recreation, and athletic program and/or league and special event planning and coordination.
Principles and practices of customer service.
Federal and State safety laws and regulations.
Interpreting customer needs and expectations and solving customer service and public relations issues.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Responding to emergencies and determining corrective actions using available resources.
Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
Effective, clear and concise communication, both verbally and in writing.

Responsibilities

Assists in ensuring the delivery of high quality and consistent recreation programs including adult and youth sports leagues, camps, clinics and other services.
Assist with refereeing youth sports leagues as needed.
Develops, plans, organizes, promotes, facilitates, and instructs programs as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
Maintains attendance and class records, including but not limited to program and participant surveys, accident and incident reports and league rosters; monitors course enrollment and reports deficiencies in inventory of supplies to supervisor for ordering.
Answers incoming calls and provides program information in person and via the telephone; greets facility and program guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
When necessary, handles minor disciplinary issues or rules interpretation at City facilitated programs and venues according to Parks and Recreation Department policies and procedures.
Assists in promoting and coordinating city-wide special events, including event setup and tear down.
Assists in managing a variety of administrative activities including computer records; operate computer registration/reservation system, forming lesson plans for programming.
Facilitates and manages use of Das Rec amenities and facilities such as basketball, volleyball, pickleball, futsal and other equipment.
Maintains facility cleanliness and is active in presenting a clean, comfortable and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
Performs other duties as assigned or required.