Recreation Assistant

City of Englewood Career•Englewood, CO

3d•$17 - $26

About The Position

The Recreation Assistant will provide front-line customer service and information regarding site-specific details, senior resources, classes, programs, and the Volunteers of America (VOA) Lunch program to patrons and members of Malley Recreation Center (MRC). This position will support the Volunteers of America Lunch Program and volunteer management as the need arises. In addition, this position will maintain Guest Service support for MRC Monday through Friday between the hours of 10:30 a.m. -1:30 pm, and administrative support to the Recreation Supervisor and Recreation Coordinator Monday through Friday from 1:30-3:30 pm. The schedule for the Recreation Assistant will occasionally be flexible as needed and determined by the guest service staffing needs. Provides a variety of administrative tasks. This is a part-time, non-exempt position. This position will provide additional support to the Recreation Coordinator and Recreation Supervisor for the following tasks: Malley Recreation Center events including but not limited to venue setup and takedown Administrative support for all classes, excursions, and hikes including but not limited to confirmation of details and patron outreach Provide program data entry and edits utilizing recreation program scheduling software RecTrac Frequent review of the website and communication regarding information updates

Requirements

High school diploma or GED
One year of relevant experience. For example, one year of guest service experience and/or administrative assistant experience.
General knowledge of office practices and procedures, phone etiquette, patience, basic filing
Strong customer service skills.
Interest in receiving training to utilize recreation programming software including RecTrac and WebTrac.
Ability to establish and maintain effective working relationships with staff, volunteers and members
Communicate effectively both orally and in writing; alphabetize; spell;
Operates basic, kitchen and office equipment, which includes the following: Use of computer
Comfortable with basic software such as Microsoft Office and RecTrac.
Occasional use of a copier/fax machine.
Occasional lifting (up to 50 lbs.).
Physical capabilities involve sitting, standing, crouching, kneeling, walking for extended periods, using a telephone, and setting up and taking down tables and chairs for special events.
Ability to obtain and maintain First Aid, CPR and AED certifications, required within 3 months of employment.
This position requires occasional operation of a city motor vehicle/van to various City facilities and excursions. Must possess a valid Driver's License or can obtain upon hire and maintain an acceptable driving record.

Nice To Haves

One year or more of experience working with an older population and resource management.

Responsibilities

Greet and assist all people entering the Recreation Center in a professional and pleasant manner and provide customer service by assisting the public with accurate information, either in person or over the phone.
Maintain a professional demeanor at all times, including in difficult situations
Recruit and supervise volunteers, covering volunteer shifts.
Maintain customer service expectations
Ensure compliance with Record keeping and cash-handling policies
Provide backup administrative assistance with the VOA program required paperwork as needed
Effectively explain all benefits of MRC membership and provides tours as needed
Manage phone calls and emails
Process class registrations and refunds maintaining proper cash handling procedures.
Process Point-of-Sale items such as special event tickets, drop-in visits, and pro shop items.
Enforce all Center policies, rules and regulations while maintaining a friendly and professional attitude.
Supervise activities to ensure staff and participant safety.
Occasionally perform supervision after-hours, following building opening & closing procedures.
Perform light custodial duties as needed
Able to work on multiple tasks with frequent interruptions.
Additional duties may include but are not limited to filing, calling waiting lists, checking members off on trip lists, and provision of excursion logistic outreach.