Recovery Technician (Window & Door Installation)

Pella Products of Kansas • Lawrence, KS

2d

About The Position

The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal.

Requirements

• High School Diploma or equivalent
• 2 years building/construction experience
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work with little supervision.
• Ability to lift product, assist with service, and make repairs to product.
• A valid driver's license is required; along with an acceptable driving record.

Nice To Haves

• Higher Level Requirements

Responsibilities

• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoots problem installations and report findings to Install Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED