Recovery Support Supervisor

Recovery Centers Of America • Greenville, SC

108d

About The Position

The Recovery Support Supervisor supervises the activities of a group of Recovery Support Specialists (RSS). Ensures schedules are maintained and all policies and procedures are followed in compliance with regulatory standards. The RSS Supervisor collaborates with members of the Senior Leadership Team (SLT) to help provide oversight of the milieu. Additionally, the Recovery Support Supervisor will oversee RSS programming and engagement at the site-level.

Requirements

• High School Diploma or GED REQUIRED.
• Associate degree or beyond preferred.
• CADC, CRADC or eligible preferred.
• Three years' experience working in behavioral health and/or addiction treatment preferred.
• Experience managing small, cohesive teams.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to work in a fast-paced environment.
• Strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.
• Familiarity with behavior modification, 12-step modality, DBT, MAT, and MI.
• Valid driver's license and a safe driving record (if applicable).
• Ability to collaborate with leadership team members to drive operational excellence and quality assurance metrics.
• Proficiency in completing tasks designated to department leaders that include, but are not limited to, running safety codes, scheduling, conducting inventory management, and facilitating training for new hires; additional training will be provided.
• Ability to identify trends from a variety of data sources to drive decision-making regarding patient safety and employee experience.

Nice To Haves

• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

Responsibilities

• Manages a group of Assistant RSS Supervisors and Lead RSS to support the ongoing coaching and supervision of RSS.
• Supports the Staffing Coordinator with scheduling, on call responsibilities, and ensures the group adheres to attendance policy to ensure appropriate staffing and patient safety.
• Assists in monitoring quality assurance (QA) indicators to ensure high-quality patient care is provided.
• Monitors patients, provides security checks throughout the shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, completes Incident Reports, monitors patient's activities, and records patient behavior.
• Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication-Assisted Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process of our patients.
• Responsible for hiring, training, and retaining RSS staff.
• Collaborates with Staffing Coordinator and Assistant RSS Supervisors to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is always maintained.
• Review patient rounding reports daily and communicates information to the RSS team.
• Conducts manager reviews of incident reports daily or on necessary cadence per QA.
• Performs weekly rounding audits with the SLT to ensure patient safety and staff compliance with rounding policies and procedures.
• Collaborates with the Clinical Director and Clinical Supervisors to support the management of patient-specific issues and ensure the fidelity of clinical programming.
• Works with Director of Admissions and Director of Nursing to streamline the patient admissions process and ensure quality of care at all touchpoints.
• May transport patients and/or patient belongings.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED