Recovery Support Services Supervisor FT

Resource Recovery Center of Orange County

79d • $22 - $24

About The Position

The Recovery Support Services Supervisor provides aid to individuals who have substance use disorders in a NY State OASAS certified Part 816 Medically Supervised Inpatient Detoxification program and/or Part 818 Inpatient Rehabilitation Program. RSS coordinate engagement with all clients including but not limited to pre-admissions, safety screenings, safety rounds, orientation to the facility, monitoring and encouraging participation in daily program routine, and the discharge process. RSS ensures that a “best practice approach” to client care is maintained, while promoting adherence to organizational values, vision, mission, and service to the recovery community.

Requirements

• High school diploma or equivalent required.
• 5 years human services experience preferred.
• 1-3 years supervisory experience preferred.
• Current valid New York State driver’s license required.

Nice To Haves

• CRPA-P, CASAC-T, CRPA, or current New York State Security License preferred.

Responsibilities

• Provide training, coaching and supervision of RSS team.
• Maintains schedule and documentation of supervision and coaching to direct reports.
• Facilitates supportive feedback, supports process improvement on shift, and supports culture of teamwork.
• Assist RSS leadership and Director with scheduling, ensuring that proper coverage is maintained on each shift.
• Performs duties and fills in as needed for RSS tasks.
• Observes and monitors clients, providing trauma-informed redirection and encouragement to adhere to program activity schedule and structure.
• Ensures completion of weekly department schedules, facilitates supportive feedback, supports process improvement on shift, and develops culture of teamwork.
• Creates an environment that supports trauma informed redirection and encouragement to adhere to program activity schedule and structure.
• Monitor and report any safety concerns or incidents. Intervene if necessary.
• Develop courteous and engaging customer service from safety desk or residential 'L' posts in RSS department, ensuring RSS are cross-trained for all workstations.
• Ensures the safety and well-being of all clients, visitors, and personnel while providing excellent customer service in a courteous and professional manner.
• Provides support for evacuation drills and effective responses to safety and emergency codes.
• Ensures proper response to significant incidents, including timely and accurate incident reporting.
• Communicates client activity to interdisciplinary teams.
• Assists with locating clients and escorting them to internal and external appointments.
• Assist with all meals and snacks, monitor the dining area.
• Assist with Nicotine Dosing Administration for limited smoking program.
• Support proper room searches and screenings of all clients’ property for contraband.
• Monitors facility premises, access points, activities areas and residential halls.
• Ensures clients’ basic needs of clean linen, food, water, clothing, cleaning and waste disposal are met while in quarantine/modified quarantine.
• Makes routine room checks on all clients as scheduled.
• Supervise client leisure time activities and outside recreation activities.
• Escort clients throughout the facility at mealtimes, groups and activities.
• Support collection of urine specimens for drug toxicology on new admissions.
• Maintain accurate records on shift reports.
• Coordinate bed assignments and room assignments with Admissions and Clinical Departments.
• Assure clients follow daily schedule related to medication, meals, snack, group, NDAs, therapeutic recreation, phone calls, wake up and lights out times.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.

Benefits

• $22.00 - 24.00/hour salary.
• Schedule: Sunday - Thursday 3pm - 11:30pm.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED