Recovery Specialist

DriveTime•Mesa, AZ

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. This position involves extensive skip tracing to locate assets that are assigned for repossession. In all cases, the asset being located involves a defaulted loan where the specialist is attempting to secure the collateral with recovery efforts.

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
2+ years of experience in loss mitigation and/or skip tracing
Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Responsibilities

Review and assign accounts for recovery based on defined business criteria to mitigate risk and legal exposure by validating lien status
Make outbound phone calls as necessary to obtain details on vehicle location to aid recovery of asset
Locate borrowers and/or company assets by aggregating skip tracing data (account notes, skip tracing tools, phone calls, vendor updates, etc.)
Provide updates to recovery vendors to ensure effective recovery of collateral using newly sourced information
Initiate legal process when access to a located vehicle is blocked or customer is violent towards recovery vendor and defined business criteria are met
Other duties as assigned