Recovery Specialist I- Colorado Springs, CO

Ent Credit Union•Colorado Springs, CO

7h•$21 - $25

About The Position

The Recovery Specialist is Responsible to collect charged off consumer loans, Credit Cards, and negative share accounts to minimize Ent's exposure to risk, loss and ensure maximum return to its members by following collection policies and procedures as well as adhering to State and Federal Laws. When collecting on Charged off Accounts this role will be assisting with making timely collection calls per performance standards in a professional and non-aggressive (fair, yet firm) manner to minimize loss to our membership while encouraging Ent to be made whole while exploring pre-determined ways to help our members through acceptable payment arrangements.

Requirements

High School Diploma/G.E.D. or equivalent
1+ years' customer service experience preferably within financial services.

Nice To Haves

1+ years' consultative financial services and / or collections experience.
Professional, diplomatic, and courteous communication skills are of critical importance.
Strong attention to detail and accuracy of all transactions is of critical importance.
Proficient in basic math (addition, subtraction, multiplication, and division).
Ability to learn and retain relevant collections law and policy in a short amount of time.
Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines.
Exposure to and web based transactional systems to complete day to day member requests.
Able to use 10-Key by touch.

Responsibilities

While staying in ready working the Charged Off collection queues the role will utilize various resources to collect on Charged Off all account types such as negotiating payment arrangements, Settlements and payment options (i. e. automatic transfers / bill pay / payment by phone etc. ).
Make outbound phone calls
Receive and respond to Inbound phone calls and Teams Chats
Receive and respond to emails and tasks
Responding and handling Collection Agency Disputes/legal Requests
Notifying the Collection Agency of any new Bankruptcies.
Review and prep accounts for internal legal action
Documenting and processing any Charge off Checks
receive, prepare, and Respond to Consumer Credit Counseling Requests
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.

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