Recovery Operations Coordinator

Pacific Neuropsychiatric Specialists Inc•Irvine, CA

1d•Onsite

About The Position

We are seeking a proactive, detail-oriented, and adaptable Recovery Operations Coordinator to join our growing team. This role provides critical support for daily operations, our medical providers, and partner mental health and drug & alcohol facilities through a variety of administrative and coordination tasks. The ideal candidate thrives in a fast-paced, dynamic environment and ensures seamless communication and efficient workflows across teams and partner facilities.

Requirements

Previous experience working in a medical facility.
Excellent customer service skills, professionalism, and empathy in every interaction.
Excellent communication skills, both written and oral.
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
Must be able to interact with all levels of staff professionally.
Ability to work with little or no supervision.
High School Diploma required.

Nice To Haves

College or college-equivalent education is preferred.
Prior experience in the mental health or substance use disorder field is a plus.

Responsibilities

Attend and participate in staff meetings and training as needed.
Serve as a liaison between PNS and contracted facilities for all patient-related inquiries, including appointments, documentation, laboratory results, and general administrative support.
Perform data entry and maintain accurate records across multiple EMR platforms.
Obtain and ensure patient consent forms and other required documentation.
Pull medical records and maintain confidentiality in compliance with HIPAA standards.
Check and respond promptly to emails and messages across communication platforms (e.g., emails, messaging apps, voicemails)
Scheduling and rescheduling recurring appointments, meetings, and other patient appointments.
Collaborate closely with PNS office staff to coordinate and manage appointments, ensuring alignment and schedule accuracy.
Follow onboarding procedures for new facilities and assist in ensuring a smooth integration of services.
Assist with medication prior authorizations and medication enrollment form processes to support medication management.
Coordinate medication sample pickups while maintaining communication between facilities, PNS office staff, and medical providers.
Collaborate with the billing team to complete VOB requests and ensure a timely and accurate exchange of information needed for billing.
Assist with creating and managing user access across PNS and facility platforms.
Ongoing support to PNS providers and facility staff, ensuring smooth communication, efficient workflows, and a positive, service-oriented experience across all departments.
Provide coverage for other team members when out to ensure uninterrupted operations.
Other duties as assigned