Recovery Manager

Berkley • Urbandale, IA

1d

About The Position

We are seeking an experienced and strategic Subrogation Manager to lead our Property Subrogation and Vendor-Managed Recovery Desk. This role is ideal for a seasoned professional with deep expertise in managing complex, high-value property subrogation claims across both commercial and personal lines. The ideal candidate will bring a strong background in developing and executing property subrogation strategies, with a proven track record of success in managing complex recoveries and leading a panel of subrogation counsel. This leader will play a critical role in driving vendor performance, shaping claim strategy, and maximizing recovery outcomes through expert oversight and collaboration.

Requirements

• Two years claim adjusting or subrogation handling experience.
• Advanced knowledge of large loss and complex claim investigations and property subrogation processes (both commercial and personal lines)
• Understanding of insurance policy language, coverage interpretation, and liability assessment
• Knowledge of Tort Law and Arbitration Forums’ Rules and Regulations.
• Proficiency in vendor performance evaluation and scorecarding
• Experience managing subrogation counsel panels and third-party collection vendors
• Ability to analyze recovery trends, loss ratios, and vendor performance metrics
• Experience with claims management systems (e.g. ClaimCenter)
• Familiarity with audit processes and compliance standards
• Ability to deal tactfully and courteously with claimants, insurance representatives, and attorneys.
• Ability to analyze facts and exercise sound judgment in arriving at conclusions.
• Ability to speak, write, listen effectively, and organize her/his thoughts logically.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Ability to keep pace with a high volume of work.
• Knowledge ranging from basic to advanced, of computer software, word processing, e-mail spreadsheets, and Internet navigation.
• Proficiency in Microsoft Excel (pivot tables, data analysis) and PowerPoint (for reporting and training)
• Openness to new ideas and concepts.
• Ability to function independently and as part of a team.
• Productive with positive work ethic.
• Exhibit a positive outlook and energetic, organized behavior.
• Ability to coach, develop and build a high performing team.
• Accountability
• Communication
• Customer Focus and Teamwork
• Innovation and Initiative
• Flexibility

Nice To Haves

• Completion of, or working toward, AIC, CPCU, SCLA, CSRP or similar designation preferred.

Responsibilities

• Triage and distribute new subrogation referrals to the appropriate personnel.
• Review and discuss claim files, provide direction on action plans, and conduct periodic file audits.
• Communicate clear performance standards and objectives.
• Conduct performance evaluations.
• Create timely and accurate claim/subrogation related reports, spreadsheets, and other documents as requested.
• Assist in developing departmental goals and objectives.
• Provide leadership by selecting, training, developing, and positioning staff to achieve success.
• Occasional travel is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED