Recovery Group Manager Senior Vice President

Citi•Johnson City, TN

About The Position

The Recovery vendor management team oversees third-party vendors that are responsible for recovering outstanding debts, ensuring compliance and maximizing recovery rates. They a responsible for the full vendor lifecycle-onboarding, performance via KPIs (Key Performance Indicators), risk mitigation and contract compliance. The team engages consistently with risk, legal, compliance and various audit teams. The Recovery Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Leads a team responsible for oversight and performance execution of a variety of third‑party recovery vendors including, but not limited to, collection agencies, law firms, probate and BK vendors. This role also manages supporting teams including Vendor Invoicing and the Trial Witness team. Build team capability through coaching, structured development plans, training, and succession planning. Drive operational excellence, regulatory compliance, and strong financial outcomes Partner with Compliance, Operational Risk, Legal, Audit, and Quality teams to strengthen controls and oversee end‑to-end vendor risk. Document and maintain governance routines, including issue management support and regulatory response support. Deliver executive‑ready presentations, performance analytics, and strategic updates to senior leadership. Represent recovery vendor management in cross‑functional initiatives and enterprise programs. Manages multiple teams or a functional area supporting a large complex loan recovery operation Manages multiple segments of a large nonperforming portfolio staffed by managers & unit supervisors Controls financial end results of an area Controls resources, policy formulation and planning. Primarily affects a sub function Sets short to medium-term planning of actions and resources for own area Manages complex and highly variable issues with substantial potential impact Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions Ensures essential procedures are followed and contributes to defining standards Demonstrates an in-depth understanding of how own area integrates within the overall function to achieves; requires a good understanding of the industry Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources Accountable for end results Required to negotiate internally, often at senior levels (across functions); may communicate with external parties Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Requirements

10+ years experience in a related role with commensurate experience in people management
Experience Operations is required, with the experience being in the Collections or Recovery space being preferred
Vendor management is preferred
Excellent customer service skills
Bachelor’s/University degree, Master’s degree preferred

Responsibilities

Leads a team responsible for oversight and performance execution of a variety of third‑party recovery vendors including, but not limited to, collection agencies, law firms, probate and BK vendors. This role also manages supporting teams including Vendor Invoicing and the Trial Witness team.
Build team capability through coaching, structured development plans, training, and succession planning.
Drive operational excellence, regulatory compliance, and strong financial outcomes
Partner with Compliance, Operational Risk, Legal, Audit, and Quality teams to strengthen controls and oversee end‑to-end vendor risk.
Document and maintain governance routines, including issue management support and regulatory response support.
Deliver executive‑ready presentations, performance analytics, and strategic updates to senior leadership.
Represent recovery vendor management in cross‑functional initiatives and enterprise programs.
Manages multiple teams or a functional area supporting a large complex loan recovery operation
Manages multiple segments of a large nonperforming portfolio staffed by managers & unit supervisors
Controls financial end results of an area
Controls resources, policy formulation and planning. Primarily affects a sub function
Sets short to medium-term planning of actions and resources for own area
Manages complex and highly variable issues with substantial potential impact
Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Ensures essential procedures are followed and contributes to defining standards
Demonstrates an in-depth understanding of how own area integrates within the overall function to achieves; requires a good understanding of the industry
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
Accountable for end results
Required to negotiate internally, often at senior levels (across functions); may communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.

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