Recovery/Cultural Support Coordinator

Center City Housing Corp.-posted 3 months ago
Duluth, MN
11-50 employees
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The Recovery/Cultural Support Coordinator position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving formerly homeless single adults with or without substance use disorder and/or mental health conditions. The Recovery/Cultural Support Coordinator provides direct services as a member of a team and implements the program goals based on 'Housing First' and 'Harm Reduction' philosophies.

  • Understand 'Housing First' and 'Harm Reduction' philosophies and apply to specific duties.
  • Must be able to work independently and as a member of a team to effectively advocate for tenants.
  • Provide daily tenant advocacy and support including encouragement of goal completion.
  • Initiate and participate in tenant/staffing meetings to implement Harm Reduction strategies, tenant follow up, progress notes and record keeping.
  • Assist Site Director to resolve and document tenant grievances, issues, and lease violations.
  • Develop and oversee tenants’ money management plans including handling money.
  • Assist the Site Director in implementing the screening and application process of potential tenants including receiving, processing, and maintaining housing applications and waiting list.
  • Communicating with various community agencies and potential tenants to verify and assist with information requirements and documentation to rapidly turn over units.
  • Move in and move out paperwork, tenant property inventory, and move out/in inspections.
  • Assess culture(s) of tenants and provide appropriate programming.
  • Create, facilitate, recruit, and document tenant sober activities, special events, and supportive programming.
  • Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner.
  • Facilitate tours as needed.
  • Develop and maintain tenant files, records, rosters, program forms and tenant picture files.
  • Purchase and stock supplies for building, tenant personal needs, furnishings, office supplies, activities and tenant incentives, and submit required documentation.
  • Attend and participate with routine staff meeting and training opportunities.
  • Complete weekly/daily room checks.
  • Respond to and resolve issues of controversy that may arise between tenants and/or guests using non-violent crisis intervention strategies.
  • Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed.
  • High school diploma/GED or equivalent is required.
  • Degree in related field preferred with at least one year of experience working with population.
  • Valid driver's license and dependable transportation.
  • Pass and maintain Minnesota Background Study clearance.
  • Experience in property management.
  • Effective customer service skills to establish and maintain positive relationships with tenants, co-workers, community partners, and others.
  • Flexibility in schedule.
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