Recovery Coordinator

The Healing Place•Louisville, KY

17h

About The Position

The Recovery Coordinator is responsible for managing client intake by answering and returning phone calls, prescreening potential clients, verifying insurance, and assisting with transportation resources. They collaborate with various program staff to ensure effective client placement, act as an advocate for clients navigating treatment and external resources and maintain accurate records while supporting community engagement.

Requirements

High School Diploma or Equivalency
Must be able to achieve CPR certification within 3 months of hire
Minimum one year of customer service experience required
At least one year of experience working in a clinical environment preferred
Superior organizational skills with exceptional attention to detail
Must be proficient in basic computer skills, including Microsoft products such as Excel, Word, and Outlook
Ability to maintain confidentiality of information, people, and processes
Experience working with electronic health records

Nice To Haves

At least one year of experience working in a clinical environment preferred

Responsibilities

Answer all incoming phone calls
Return any missed phone calls to potential clients
Prescreens all potential clients and record details of conversation on tracking log
Help establish and verify insurance for all clients
When appropriate, assists with resources to provide transportation.
Works in conjunction with Program staff, Admissions staff, and Detox staff for efficient and effective client placement / scheduling
Act as an advocate for clients, helping them navigate treatment programs, insurance, legal concerns, and external resources.
Prepare reports for internal use or external entities (e.g., probation officers, insurance companies).
Attend all Mandatory Staff meetings and Trainings
Work in coordination with the Development team to increase community awareness and engagement of THP services
Record Keeping
Additional tasks and functions if needed.