Recovery Coaching Intake Specialist
About The Position
Mountainside is seeking an empathetic, highly motivated Recovery Coaching Intake Specialist to support prospective clients seeking recovery coaching, professional support services, and non-clinical programs. As the first point of contact, you will help individuals and families navigate their options, understand available services, and enroll in the program that best meets their needs. This role is ideal for someone who loves connecting with people, can build trust quickly, and thrives in a fast-paced environment where compassion and results go hand-in-hand. If you are energized by engaging conversations, thrive in a results-oriented environment, and are passionate about making a meaningful impact, this opportunity is for you.
Requirements
- Ability to remain patient, empathetic, and grounded during emotional client conversations.
- A motivated, goal-driven professional with excellent communication skills.
- Strong organizational skills and attention to detail.
- Comfort navigating CRM tools, scheduling systems, and basic financial discussions.
- A passion for helping individuals access support that can change their lives.
- High school diploma or equivalency required
- 2+ years of experience in customer service, admissions, intake, or client-facing roles required
- Basic computer skills, including Microsoft Office, email platforms, and web-based applications required
Nice To Haves
- Experience in recovery coaching, behavioral health, admissions, customer service, or a related field is a plus.
- Knowledge of recovery coaching, behavioral health, or support services preferred
Responsibilities
- Handle inbound and outbound calls, emails, and web inquiries from individuals, family members, and referral partners seeking recovery coaching or support services.
- Guide prospective clients through the intake process with empathy, professionalism, and a strong understanding of Mountainside's non-clinical programs.
- Convert inquiries into enrollments by guiding clients through decision making process with empathy, urgency, and clarity, helping them understand service options, program expectations, and next steps.
- Meet monthly goals around engagement, conversion, and client onboarding.
- Match clients to the appropriate coaching service (recovery coaching, sober monitoring, companioning, or professional support services) based on their needs and preferences.
- Serve as a trusted, calming presence for individuals navigating stressful or uncertain moments.
- Clearly explain service structures, coaching models, program guidelines, and financial expectations.
- Maintain accurate and timely documentation in CRM and internal systems.
- Coordinate with recovery coaches, scheduling teams, and program leadership to ensure smooth onboarding and communication.
- Collaborate with internal departments to ensure a smooth and informed admissions process.
- Clearly communicate financial responsibilities and available payment options.
- Manage multiple client leads simultaneously and prioritize tasks in a high-volume, fast-paced setting.
Benefits
- Comprehensive benefit package
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Monthly $100.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Nursing and Residential Care Facilities
Education Level
High school or GED
Number of Employees
251-500 employees
