Behavioral Health - Recovery Coach - Senior

Marana Health • Tucson, AZ

1d • Onsite

About The Position

Marana Health is seeking a Recovery Coach – Senior to join the Behavioral Health team at the Marana Main Health Center, located in the heart of Marana, AZ. The Recovery Coach – Senior provides guidance and leadership to Recovery Coaches and other members of the Behavioral Health team, and provides direct behavioral health services to clients and family members including case management, skills training, group counseling, group skills training, health promotion, crisis intervention, transportation, supportive employment services, counseling (with appropriate clinical oversight), and others depending on clients’ needs. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare. "Incentive-based compensation is available for some roles." This position qualifies for a $2,500 sign on bonus, offered as a one-time lump sum payment with a 12-month employment continuation commitment. Applicable to employment offers beginning 07/01/2025.

Requirements

• Bachelor’s Degree in a Social Services field
• 3 years’ experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Basic Life Support (BLS) certification (may be completed with Marana Health upon hire)
• First Aid certification (may be completed with Marana Health upon hire)
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by Marana Health)

Nice To Haves

• Experience with community resources and agencies
• Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Ability to provide effective mentorship and support to staff.
• Proficient in the use of computers and Microsoft products and able to teach others.
• Thorough knowledge of State and RBHA requirements.
• Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
• Ability to complete Behavioral Health Assessments with appropriate clinical oversight.

Responsibilities

• Provides individualized behavioral health services to clients and families in a manner most effective based on client needs and diagnoses, including both behavioral health and medical diagnoses.
• Provides clients and family members with quality and timely assessments, service planning, annual updates, primary care coordination, psychiatric coordination, and discharge and aftercare planning within a recovery model of care.
• Prepares timely and accurate documentation and maintains audit-ready client charts, including: Core Assessment with yearly updates, Demographic Form with yearly or bi-yearly updates, Service Plan with ongoing Service Plan Reviews, Annual Assessment Updates, Primary care coordination as appropriate, not less than annually, Psychiatric Assessments with yearly updates, Crisis Plans with appropriate revisions, and Other forms as appropriate or requested.
• Accommodates client schedules when providing direct services.
• Meets productivity requirements while maintaining ethical encountering and billing practices.
• Provides home-based and crisis intervention services as necessary or requested.
• Provides or arranges transportation for clients as necessary.
• Provides all clients with appropriate referrals to community agencies and resources as needed or requested.
• Works collaboratively with psychiatric staff as appropriate, ensuring clients receive appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
• Reviews Recovery Coaches’ workload and documentation for compliance, accuracy, and timeliness.
• Acts as a subject matter expert and a responsible, productive, and creative role model for other Marana Health staff.
• Provides support and guidance to Recovery Coaches and other behavioral health staff to assist in crisis intervention, service planning and assessment, and provision of appropriate services.
• Trains Recovery Coaches and other behavioral health staff.
• Participates in leadership meetings.
• Follows professional and ethical practices when working with clients, client records, families, and community personnel.
• Maintains confidentiality of client and family information.
• Promotes trust in Marana Health care providers while delivering excellent customer service.
• Acts as a willing and efficient liaison between Marana Health Behavioral Health Services and other behavioral health agency staff, school district employees, Department of Child Safety (DCS), Department of Economic Security (DES), ACC/RBHA staff, and court employees.
• Interacts effectively with Marana Health employees, ACC/RBHA/Health Plan, community members, and other agency personnel to promote trust, cooperation, and growth.
• Observes applicable state and federal laws, assumes responsibility for knowledge of laws, and requests clarification if necessary.
• Maintains general behavioral health and education standards and keeps abreast of behavioral health and educational trends by reading and attending in-services and workshops as indicated in staff development plan.
• Assists Behavioral Health supervisory staff with client tracking, ensuring timely follow-through and timely and accurate paperwork.
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and staff.

Benefits

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical/dental/behavioral health services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior