Recovery Coach (CSP)

Casa Esperanza•Boston, MA

27d•$20 - $22•Onsite

About The Position

Casa Esperanza seeks a dynamic, energetic individual who is passionate about delivering recovery and wellness-oriented community-based case management and care coordination for people living with addiction, mental health and cooccurring disorders as part of our Casa Community Support Program. The Casa Community Support Program (CSP) addresses the health-related social needs of individuals living with substance use and co-occurring behavioral health disorders, to help them thrive and live successfully in the community. Peer Recovery Coaching delivers support to individuals from peers with similar experiences to gain hope, explore recovery, and achieve life goals. It is a non-clinical and non-medical service; however, the Peer Recovery Coach also works with the Multi-Disciplinary Team to provide support for individuals as part of our integrated care model which includes primary care, mental health, and addiction treatment. The Peer Recovery Coach must be able to initiate and complete work independently to fulfill the responsibilities of the job and work collaboratively with all members of the care team. While the expectations of the Coach are different than clinical and medical staff, their contributions are equally valuable. With a career at Casa, you will be joining a vibrant team of dedicated and talented people. While there may be opportunities for occasional work from home, this is primarily an in-person, community-based role that requires travel, providing transportation for patients, and in office time.

Requirements

Bilingual Spanish/English required
A least a high school diploma or a GED, except in cases where a reasonable exception can be made.
Have either a Certified Addiction Recovery Coach (CARC) certification or is working to obtain, through either Massachusetts Board of Substance Abuse Counselor Certification, or through another certification or credentialing process as specified by EOHHS. TO be considered working toward a CARC, the Peer Recovery Coach must:
Have completed Peer Recovery Coach Academy trainings and the Ethical Considerations for Recovery Coaches training; and
Be on track to complete the required 500 hours of supervised patient facing work experience specific to the domains: advocacy; mentoring/education; recovery/wellness support; and ethical responsibility within the past ten (10) years as paid or volunteer staff.
Knowledge of SUD and mental health treatment, the recovery process and resources, supported employment and/or vocational and education services, housing supports, and HIV services
Experience doing outreach and engagement with individuals with a history of or at risk for justice involvement, HIV, addiction, mental illness, trauma and violence
Must be willing and able to share their path to recovery and their lived experience of recovery
Able to work weekends and evenings, as needed
Familiar with social, health and cultural issues specific to the Latine population
Ability to work as a team member and independently
Understanding of harm reduction principles and techniques
Strong verbal and written communication skills
Strong interpersonal skills and crisis management skills
Be in good standing with their board of professional licensure, as applicable.
Computer skills, minimum Microsoft Word

Responsibilities

Deliver services in 1) linguistically appropriate and culturally competent manner that embraces the diversity of people's identities including racial, ethnic, gender/gender identity, sex, sexual orientation, and disability including intellectual disability, 2) an integrated manner that meets the needs of individuals with co-occurring substance use disorder and mental health conditions, honoring their chosen recovery pathway, and 3) a person-centered and strength-based manner.
When appropriate, develop a recovery or wellness plan with the client that supports that individual in their chosen pathway of recovery, and reflects each client’s unique strengths (including community and family strengths), needs, abilities, preferences, motivation and readiness. Share that plan with other members of the client’s care team as relevant.
Provide emotional and social support, with the goal of making positive life changes and developing the client’s skills to facilitate their recovery. Support may include motivational interviewing and other evidence-based practices that facilitate the client’s growth.
Share their own recovery experience and use coaching and mentoring techniques to support a client’s awareness of the strengths and skills that they possess (recovery capital) that can help sustain recovery.
Serve as a role model, a mentor and an example of the possibilities of recovery by acting in an open and transparent way
Support the client to make positive life changes and develop skills supportive of their recovery, including but not limited to:
Creating links to treatment,
Trying new strategies for developing recovery-supportive friendships and reconnecting or improving family relationships, and
Identifying and using recovery community networks such as peer recovery support services, peer-reinforced groups, and mutual aid.
Assume primary peer coaching responsibilities for clients after intake and maintain a caseload of 22 individuals.
Using their peer relationship, assist with motivation and facilitate connections to SUD and mental health treatment, primary and specialty medical treatment, recovery support services, supported employment and/or vocational and education services, benefits programs, housing supports, and HIV services at Casa Esperanza and at other agencies in the community.
Act as a recovery liaison by either supporting the client in preparing for or accompanying the client to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
Serve as an advocate for the client within healthcare, social services and other relevant systems and assist Members in learning self-advocacy skills.
Provide one-to-one client orientation to support client attainment of the goals in the Wellness Plan.
Support connections with Reentry and Housing Case Managers, as appropriate, to access those case managements services.
Work closely with Multi-Disciplinary Team (MDT) to support clients through all aspects of care planning, including assessments, transition and discharge planning to engage, retain and monitor clients in care.
May provide temporary assistance with transportation to essential appointments while transitioning to community-based transportation resources.
Must deliver services in community in any setting that is safe for both the Coach and client, including but not limited to the client’s home, an inpatient or diversionary unit, a day program, a self-help meeting, or Recovery Support Center.
Conduct intensive outreach efforts to reengage or maintain engagement with clients, including:
At least one in person meeting when services begin to develop initial goals (which may include a wellness plan)
At least one instance of direct contact (including phone, in-person, text or video telehealth) per client over a 21-day period.
Work closely with the Patient Access and Practice Management teams to coordinate enrolling, authorization, and reauthorization for clients engaging in Peer Coaching services.
Flexing duties and responsibilities in team-based care involves sharing patient-care responsibilities among members of a team, leading to improved efficiency, access, quality of care, and satisfaction for all involved.
If using a wellness plan, obtain consent from client before including this plan in Evolv and sharing with other care providers.
All subsequent client encounters and other data (including initial in-person visits and weekly contacts) must also be maintained in Casa’s electronic health record, Evolv.
Ensure all data collection and reporting requirements are completed within the time frames specified in the Peer Recovery Coach Agreement.
Attend bi-weekly supervision.
Write and submit all reporting as required by payors, regulators, and Casa’s internal Practice Management and Quality teams, in a timely manner.
Attend all relevant case conferences and staff meetings including but not limited to Multi-Disciplinary Team, Community Support Program/Recovery Support Services, and Office Based Addiction Treatment.