Recovery Associate

Hyundai Capital•Atlanta, GA

34d

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. The Recovery Associate is primarily responsible for collecting and servicing end of term and charged off accounts via inbound/outbound calls to consumers to collect on balances while performing various support functions. This role will manage multiple queues consisting of end of term accounts as well as retail and lease deficiency and secured charge off accounts involving researching, negotiating and effectively resolving higher-risk balances.

Requirements

Minimum 2-4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles.
High school graduate or GED equivalent
Excellent time management planning, organizational and prioritization skills.
Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations.
Proficient with Microsoft office including intermediate level with Excel.
Ability to learn and quickly adapt to multiple vendor account software and databases.
Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment.
Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Collect and service end of term and charged off accounts via inbound/outbound consumer calls to collect on charged off balances.
Properly document the collection effort and update customer information in the system of record.
Manage multiple ends of term and charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others.
Negotiate terms to maximize recoveries on accounts worked.
Effectively resolve higher-risk balances.
Meet or exceed collection, productivity and quality objectives while complying with internal policies and procedures.
Identify and track accounts requiring repossession.
Assign and follow through on out-for-repossession vehicles.
Utilize various means of sip tracing to locate consumer’s contactable phone numbers and/or locate collateral.