Recovery Associate (Illinois)
About The Position
Rural King Farm and Home Store aims to provide a positive and rewarding workplace with opportunities for growth, competitive benefits, and a people-first environment. Associates work alongside dedicated colleagues to deliver exceptional service to rural communities. The company supports professional growth with necessary resources for success. Joining the Rural King team means contributing to the needs of and making a difference in the lives of people and communities served. The Recovery Associate's main purpose is to maintain the store's general appearance and arrangement, focusing on correctly returning merchandise to the sales floor, keeping shelves well-stocked, and ensuring the store's cleanliness and appealing presentation. Delivering exceptional customer service is also a vital aspect of this role.
Requirements
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
- Ability to work independently without supervision.
- Comfortable navigating computer systems and software to assist customers or manage activities.
- Excellent verbal and written interpersonal and communication skills.
- Excellent customer service skills.
- Strong understanding of safety protocols and optimal techniques for handling materials.
- Ability to use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Ability to operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Responsibilities
- Greet customers within a ten-foot radius, creating a welcoming atmosphere.
- Assist customers in making informed purchase decisions.
- Provide unwavering high-quality customer service to ensure an enjoyable shopping experience.
- Organize, restock, and arrange products for effective displays.
- Maintain an in-depth knowledge of all featured products and their specific store locations.
- Complete the daily department recovery process for your assigned departments.
- Maintain the department’s cleanliness and organization, including wiping down shelves and sweeping beneath them.
- Adhere to Indoor Merchandising Guide standards specific to the relevant department.
- Ensure bathrooms are consistently clean and well-maintained.
- Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
- Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2
- Healthcare plans to support your needs
- Virtual doctor visits
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
- 15% Associate Discount
- Dave Ramsey’s SmartDollar Program (no cost to you!)
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
- Overtime pay in compliance with applicable laws
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
