Recovery Administration Specialist

Aqua Finance, Inc. • Bartlett, TN

2d • Hybrid

About The Position

The Recovery Administration Specialist is responsible for carrying out clerical duties on delinquent consumer loans within a charged-off portfolio of accounts and for helping support collection efforts on the accounts in varying capacity. This is considered a hybrid role, with a combination of onsite work in Wausau, WI and remote work from home. The standard schedule is Monday through Friday, 8:00 a.m. – 4:30 p.m. Aqua Finance (Aqua) delivers flexible and consumer-friendly financing programs so families across the U.S. can bring their dreams to life. Our financing solutions make clean water, home renovations, and the great outdoors more affordable. We’re a growing, national company with values that are deeply rooted in a midwestern culture that cares about you as an individual. We succeed when you succeed and celebrate what you bring to Aqua. Here are Aqua, we say “Yes” to helping you succeed! Beyond finding your dream career, we aim to be a first-choice employer.

Requirements

• High School Diploma or GED equivalent required
• 2 years Customer Service and/or Administrative or Clerical experience required
• 6 months of collection experience preferred
• 6 months of administrative or clerical experience required
• Financial industry experience preferred
• Bilingual (English and Spanish) candidates preferred
• Attention to detail and accuracy required
• Excellent verbal and written communication skills required
• Proficient in the utilization of Microsoft Office Suite
• Ability to thrive in a fast-paced work environment

Nice To Haves

• 6 months of collection experience preferred
• Financial industry experience preferred
• Bilingual (English and Spanish) candidates preferred

Responsibilities

• Complete clerical duties for accounts, to include but not be limited to, answering phones, making phone calls, entering data, filling in forms, and keeping/updating records/spreadsheets
• Successfully negotiate with consumers or authorized third parties for payment in full, settlement, or monthly payments on accounts
• Provide support in skip-tracing accounts when necessary
• Manage third party placements and communicate with third party vendors regarding those placements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees