Records Technician OPS

State of Florida • Tallahassee, FL

1d • $17

About The Position

In this position you will apply Human Resources’ guiding principles of excellent service delivery and support to our customers; this enables our employees to help the vulnerable. HR is empowered to be innovative and bring organization and standardization to the entire department.

Requirements

• Six months of administrative or clerical work experience. College or vocational school can substitute for the required experience.
• A high school diploma is required.

Responsibilities

• Prepare physical personnel files for conversion to digital format.
• Create/update cases in tracking database, to document requests/phone calls received and resolution/escalation of request/call.
• Answer incoming phones calls and provide general information/technical assistance to customers concerning various functional areas of HR and/or transfer/escalate to appropriate COE/individual.
• Serve as back-up to the On-Line team by sorting and distributing mail and fax and create cases and update tracking logs to document action taken.
• Perform other related duties as required.

Benefits

• No state income tax for residents of Florida
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options;
• Savings & Spending Accounts;
• 401 (a) FICA Alternative Plan administered through VALIC

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED