Record Retrieval Spec I

U.S. Legal Support • Philadelphia, PA

5d • Onsite

About The Position

Are you a detail‑oriented problem solver with a passion for delivering exceptional customer service? Join our team as a Records Retrieval Specialist II and help ensure our clients receive the highest level of satisfaction through accurate and efficient record management.

Requirements

• Education: High School Diploma or equivalent required; Associate degree preferred.
• Experience: 3–5 years of experience in customer service or client management, with a preference for backgrounds in legal or medical retrieval.
• Skills & Abilities: Strong analytical skills and the ability to resolve complex issues effectively. Excellent communication, organizational, and multitasking abilities.
• Physical Requirements: Occasional lifting up to 10 pounds and ability to focus on detailed documents.

Responsibilities

• Record Retrieval & Coordination: Proactively reach out to record custodians and facilities to expedite document retrieval.
• Client & Facility Support: Maintain strong relationships with clients and facility personnel, ensuring their needs are met with professionalism.
• Data Entry & Tracking: Enter and track record requests in our systems, keeping accurate client and facility databases.
• Status Updates & Issue Resolution: Provide regular updates on order statuses and resolve client inquiries or complaints related to services and products.
• Project & Standards Compliance: Handle special projects and ensure compliance with safety and work standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees