Records Retrieval Spec II

U.S. Legal Support • Houston, TX

5d • $18 - $20 • Onsite

About The Position

Are you a detail‑oriented problem solver with a passion for delivering excellent customer service? Join our team as a Records Retrieval Specialist II and help ensure clients receive fast, accurate, and professional support throughout the record‑retrieval process.

Requirements

• High School Diploma or equivalent required; Associate degree preferred.
• 3-5 years of customer service or client management experience. Background in legal or medical record retrieval preferred.
• Strong analytical skills with the ability to solve complex issues. Excellent communication, organization, and multitasking skills.
• Ability to lift up to 10 pounds occasionally and maintain focus while reviewing detailed documents.

Nice To Haves

• Associate degree preferred.
• Background in legal or medical record retrieval preferred.

Responsibilities

• Proactively contact record custodians and facilities to expedite document retrieval.
• Maintain strong, professional relationships with clients and facility personnel to ensure satisfaction.
• Accurately enter and track record requests in internal systems, ensuring all client and facility databases are up to date.
• Provide consistent updates on order progress and address client questions, concerns, or service-related issues.
• Assist with special projects as assigned and ensure adherence to all safety and work standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees