Records Manager
About The Position
Liaise on issues related to assigned orders. Manage Repair Purchase Orders from a diverse range of Commercial Airline customers, convey customer requirements, initial acknowledgment, quoting, shipment and invoicing of customer orders. Manage contractual requirements including - asset reporting, customer service level/on-time delivery, turn time penalty avoidance and status reporting Collaborate across functions including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service.
Requirements
- 2 to 4 years prior relevant experience customer service account management
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Bachelor's Degree
Nice To Haves
- Commercial / Military contract administration experience
- Customer Service experience
- Experience using continuous improvement processes and tools
Responsibilities
- Liaise on issues related to assigned orders.
- Manage Repair Purchase Orders from a diverse range of Commercial Airline customers, convey customer requirements, initial acknowledgment, quoting, shipment and invoicing of customer orders.
- Manage contractual requirements including - asset reporting, customer service level/on-time delivery, turn time penalty avoidance and status reporting
- Collaborate across functions including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service.
Benefits
- 401K
- Medical, dental and vision
- Sick time as applicable to state law
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Number of Employees
1,001-5,000 employees
