Records & Credentialing Specialist

KLAMATH YOUTH DEVELOPMENT CENTER•Klamath Falls, OR

21h•$19 - $24

About The Position

The Records and Credentialing Specialist plays a vital role in supporting KBBH’s mission by ensuring the accuracy, integrity, and timely management of medical records and provider credentials. You will maintain compliance with federal and state regulations, safeguard sensitive information, and help licensed providers stay active, credentialed, and ready to serve our community. In this position, your work directly supports client care, operational efficiency, regulatory compliance, and the agency’s reputation for excellence. You will manage records requests, oversee licensing and credentialing processes, and—when assigned—serve as an alternative Adult Abuse Investigator, supporting the protection of vulnerable community members.

Requirements

High school diploma or GED
Ability to work independently with accuracy and attention to detail
Strong communication, organization, and problem solving skills
Ability to maintain confidentiality and uphold ethical standards
Proficiency with computers and ability to learn agency systems
Valid Oregon driver’s license
Insurable driving record
Personal auto insurance (if conducting agency business)

Nice To Haves

Certification in Provider Credentialing and/or Medical Office Administration

Responsibilities

Ensure timely, accurate, and compliant records management
Monitor incoming records requests across multiple channels
Review authorization, process requests, and release information within established timelines
File, organize, and maintain documentation with precision
Educate staff on HIPAA, 42 CFR Part 2, and documentation standards
Support provider credentialing and licensing processes
Track licenses, credentials, and renewal timelines
Facilitate initial and renewal credentialing with insurance companies
Maintain positive working relationships with payers and regulatory bodies
Develop and enhance internal credentialing workflows
Release required information to agencies per legal requirements
Maintain agency wide compliance and regulatory alignment
Understand and apply Oregon Administrative Rules related to behavioral health documentation
Monitor legislative changes and advise leadership on required updates
Support organizational readiness for audits, accreditation reviews, and compliance checks
Build cross department relationships to support workflows
Partner with staff across programs to ensure documentation and credentialing needs are met
Communicate clearly, proactively, and professionally
Serve as an Adult Abuse Investigator when assigned
Investigate reports of abuse, neglect, or exploitation under DHS OTIS guidelines
Review records, assess safety concerns, and determine if reports meet criteria for investigation
Participate in Klamath County’s Multi Disciplinary Team (MDT)
Coordinate with law enforcement, DHS, healthcare entities, and community partners